How will I receive my DVD class?
Your class DVD will be shipped in the mail using the address you provide at checkout. You will not have streaming access to this class in your Craftsy Account unless you purchase(d) it separately. If you’d like to own this class in BOTH on-demand streaming form and DVD, we recommend you purchase that combination item on Craftsy.com.
Will the companion materials come with my DVD class?
Any downloadable class PDF materials are not included on the DVD, so you will not have access to those materials. While the video instruction on your DVD is complete, you must have streaming access to download the PDF materials associated with the class. You can purchase streaming access or a combination DVD + Streaming access on Craftsy.com.
Do I have to purchase a Craftsy Membership to get my class?
No, you do not. Every DVD-only class purchased on Craftsy.com includes the physical DVD in the mail. The physical disc(s) are yours to keep forever, with or without a Craftsy membership.
Are DVDs included in a Craftsy Membership?
No, they are not. DVDs can only be purchased on an individual basis and are not included in Craftsy memberships. For non-members, DVDs are a flexible way to purchase only the classes you love best. For members, DVDs are a great choice to build an at-home library you can keep forever and enjoy any time, with or without Internet access.
Do you ship internationally?
Yes, we do ship most physical products, including DVDs, to several International destinations. In addition to the USA and Canada, we ship to Australia, Brazil, India, Israel, Mexico, New Zealand, South Africa, and most Western European countries. If you live outside these countries, you can still purchase digital items including memberships, individual streaming classes, and pattern downloads.
Do your DVDs work on international players?
Yes, our DVDs should be compatible with any DVD player in use today. All our videos have been created with all current Region Codes (1, 2, 3, 4, 5, 6, and 8). If you have trouble viewing a DVD purchased from Craftsy.com, please contact Customer Service.
What is your return policy?
We want to be sure you’re satisfied. If you have trouble playing your DVD, if the content is not correctly presented on the DVD, or you are dissatisfied with the content of your class, we will work with you. Contact Craftsy Customer Service via email or phone. Upon your request, and upon your return of the DVD to us, we will refund your purchase price or send you another DVD to replace a damaged or incorrect DVD, whichever is your preference.