Customer Service/Sarah. I can only find this pineapple class from the links in my email. How do I find it in Craftsy?? I am a premium member. Please let me know. Thanks Becky
I had the same problem. I log in, then go back to the email link to the class, then I get sent to the class. It’s very cumbersome as I end up with 3 Craftsy tabs to open the class.
Thank you for contacting us.
Thank you for your feedback. I have forwarded your comment to the proper department. We value your opinion, and it will help with the development of our online streaming community. We will continue to listen and work hard for your complete satisfaction.
Thanks!
I love this quilt–I have always wanted to make a pineapple quilt and I SOO appreciate you taking baby steps in talking about color, lights and darks, and placement of the colors. I also like how you are going slow with prep and planning–this has been great! Thank you! I can’t wait to start–in my mind, I am doing a scrappy quilt with 4 colors going from light to dark with cream or white and a yellow center. Now to pull fabrics!! 😉
I am sorry to hear you are having trouble viewing the video. I recommend restarting your device and trying a different browser, such as Google Chrome or Firefox.
If you need any further assistance, please email or call Customer Service.
This link is not working. I am a premium member as well and am unable to view this pineapple block video. Tried to search for it on site and could not find.
Hi Maria. I am sorry you are having trouble viewing the video. Please clear your browsing history and/or do a hard refresh by pressing and holding Ctrl+F5 on your keyboard.
If you need any further assistance, please call or email Customer Service.
Sarah
Craftsy
I have had the same issue. Very hard to access this class. Takes multiple tries after being logged in. Link in email never successfully connects to the class unless you are already logged in.
I am sorry you are having trouble viewing the videos. Please clear your browsing history and/or do a hard refresh by pressing and holding Ctrl+F5 on your keyboard. If you have any further issues, please chat, email, or call Customer Service.
If you need any further assistance, please call or email Customer Service.
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I did not order this class.
Hi
I cannot get logged in ,I am still a premium member
Hey Rosalyn,
We sent you an email about logging in. Remember you can always email or chat on our website with questions or concerns!
Please reach out to us again if you have further questions!
Sincerely,
Sarah
Craftsy
Customer Service/Sarah. I can only find this pineapple class from the links in my email. How do I find it in Craftsy?? I am a premium member. Please let me know. Thanks Becky
I had the same problem. I log in, then go back to the email link to the class, then I get sent to the class. It’s very cumbersome as I end up with 3 Craftsy tabs to open the class.
Hello Kathy,
Thank you for contacting us.
Thank you for your feedback. I have forwarded your comment to the proper department. We value your opinion, and it will help with the development of our online streaming community. We will continue to listen and work hard for your complete satisfaction.
Thanks!
I cannot get logged in I am still a premium member
Hi Veronica. I have emailed your login instructions.
Thanks
Sarah
Craftsy
Can we view the whole class without waiting every week
ok lets go to the next one
I love this quilt–I have always wanted to make a pineapple quilt and I SOO appreciate you taking baby steps in talking about color, lights and darks, and placement of the colors. I also like how you are going slow with prep and planning–this has been great! Thank you! I can’t wait to start–in my mind, I am doing a scrappy quilt with 4 colors going from light to dark with cream or white and a yellow center. Now to pull fabrics!! 😉
I cannot open this on my iPad. The video is just black. I am logged in and have cleared history
Hello Barb,
I am sorry to hear you are having trouble viewing the video. I recommend restarting your device and trying a different browser, such as Google Chrome or Firefox.
If you need any further assistance, please email or call Customer Service.
Sarah
Craftsy
I cannot find the materials list.
This link is not working. I am a premium member as well and am unable to view this pineapple block video. Tried to search for it on site and could not find.
Hi Maria. I am sorry you are having trouble viewing the video. Please clear your browsing history and/or do a hard refresh by pressing and holding Ctrl+F5 on your keyboard.
If you need any further assistance, please call or email Customer Service.
Sarah
Craftsy
Why is it so hard to access this class. I am a member at the present time.
Hi Betty. What is the title of the Class you are trying to access?
Sarah
Craftsy
I have had the same issue. Very hard to access this class. Takes multiple tries after being logged in. Link in email never successfully connects to the class unless you are already logged in.
Hello Lynn,
I am sorry you are having trouble viewing the videos. Please clear your browsing history and/or do a hard refresh by pressing and holding Ctrl+F5 on your keyboard. If you have any further issues, please chat, email, or call Customer Service.
If you need any further assistance, please call or email Customer Service.
Sarah,
Craftsy
I am not prepared to buy the specialty ruler for trimming the block. Will you be showing how to trim using ordinary quilting rulers? Thanks.
I am logged in to Craftsy and I am also a premium member. WHY is it so hard to get to this class?
Hi Sharon. What is the title of the class you are trying to access?
Thanks
Sarah
Craftsy
I’m a premium member