11 Fixes for Your Biggest Janome Sewing Machine Problems

Sewing machine

Learning your way around a sewing machine can take time, and even experienced sewers can have a few technical blunders. Here are some of the most common issues sewers can run into on their Janome machine, and how to fix them so you can get back to your project ASAP.

Good to Know: Most of these problems and solutions are applicable to all brands of machines, so even if you don’t have a Janome these may help.

Problem 1: There Are Three Threads at the Presser Foot

If you’re seeing three threads at the presser foot instead of two, your machine is still in the middle of a stitch and the “third” thread is not actually a third thread at all — it’s the bobbin and needle threads looping, trying to form a stitch that you’ve interrupted.

Solution: Check the take-up lever (the metal hook that moves up and down at the top of the machine directly above the presser foot area) is in the highest position, then lift your presser foot. Raise the take-up lever manually by turning your handwheel toward you and “finishing” the stitch. Your fabric and threads should pull out of the machine with ease now, as you are at the end of a stitch cycle.

Problem 2: The Fabric Isn’t Moving

Most of the time, when your fabric isn’t moving it’s because you’re trying to sew with the presser foot still in the upright position. The feed dogs can’t pull the fabric through the machine without the foot down on top of them. When they try, it causes the machine to make a loud sound and the thread jams around the fabric, making a big mess.

Solution A: Simply unclog the jam, remove any excess threads on the fabric and inside the machine, then start again.

If your fabric isn’t moving and the machine is making the normal sewing-like sounds, check to see if the machine is threaded correctly. If it’s threaded correctly (and the presser foot is down on top of the feed dogs), it’s likely your machine is set to the “free-motion” or “darning” set, which disables the feed dogs.

Solution B: Refer to your manual for instructions on how to change the machine back to regular sewing, which will engage the feed dogs so they can pull the fabric through the machine properly.

Problem 3: The Machine Comes Unthreaded

This happens all the time with new sewers, and it could be because of a few different issues. For starters, your threads could be too short, or they weren’t under the presser foot upon starting to sew. This would allow the thread to be pulled out of the needle as the machine sews.

Solution A: Make sure the threads from the bobbin and the eye of the needle are 3-4″ long, under the presser foot and hanging back behind the machine.

Another reason this could be happening is because you finished your sewing mid-stitch and the take-up lever is not in the highest (finished) position. When that happens, the machine tries to finish the stitch when you start sewing, sometimes unthreading the needle because it’s in the middle of the stitch’s cycle.

Solution B: When you finish sewing, before you pick up your presser foot to pull out your project, always check to make sure your take-up lever is in the top position. If it isn’t, turn the handwheel toward you and finish the stitch until the take-up lever is as high as it will go. Then pick up the presser foot and pull your project from the machine.

Problem 4: You Have Loose and Loopy Stitches

A probable culprit: the thread has fallen out of the take-up lever, which can happen if the machine is jammed.

Solution A: Check if the machine is threaded properly, both into the tension discs and the take-up lever. If not, re-thread the machine properly and try again.

Your bobbin tension could also be off and causing this problem. If the thread from the bobbin isn’t going into the tension area on the bobbin casing or in the drop-in bobbin tension area, then loose and loopy stitches can happen.

Solution B: Rethread the bobbin, making sure the thread is properly inserted into the tension areas.

A third spot to check is to see if your tension discs are on to the wrong setting on the machine.

Solution C: The tension dial on the machine should be set to the middle “automatic” setting on the machine. Refer to your manual for the suggested setting if you’re unsure what the automatic setting is.

Problem 5: The Thread Is Really Tight

This can be a pesky problem because it can create an uneven stitch. It’s likely that when threading your machine, you accidentally threaded the spool through the bobbin winding tension at the top of the machine.

Solution A: Double-check that your machine is threaded properly. If everything’s correct and you’re still having these issues, try the troubleshoot below.

The other possible issue is that the tension is set incorrectly. Most of the time the machine sews best on the “automatic” setting, but many new sewers think they need to move this dial a lot. The reality is you can totally leave it alone on this basic setting.

Solution B: Refer to your manual for instructions on how to set the tension at the “automatic” setting, then try the stitch again.

Problem 6: Your Machine Is Skipping Stitches

If this is happening — and resulting in an uneven-looking stitch — your needle may be dull.

Solution: Put in a new, sharp needle. As always, make sure the needle is the correct type and size for your fabric.

Comments
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179 Responses to “11 Fixes for Your Biggest Janome Sewing Machine Problems”

  1. Anne L. Rightler

    I was given a Janome horizon memory craft 12000. It likely has not been used in 5 years. I turned it on and a message says to raise the presser foot and needle bar and then turn power off and on. Tried several time with no resolution of the message. Any suggestions?

    Reply
  2. Jo Frangoullides

    I have a problem with my upper tension on my Janome MC 9900. A short while ago, it started losing tension. Initially, I fixed the problem by increasing the tension using the settings section of each stitch or the embroidery settings and also increased the tension using the tension screw on the tension unit. This was only temporary as the problem has increased to the point where even the highest tension settings and manual screw do not provide enough tension on the upper thread. Initially when threading the machine, the tension seems fine if I pull lightly on the thread. But If I was to pull the thread through, there is tension and then it gives way as if it has now found the best place in the tension disks. I have checked the thread and it is in the tension disks but when I start to embroider and the tension disks activate, they do not tighten the tension and it results in bunching at the bottom. I have tried the service part to reset the tension but that doesn’t seem to work very well and where the tension should be 3/4, it feels more like just above 0, with the thread passing through the disks without any resistence. I really don’t know what else to try. the disks do clamp on to the thread quite well if I feed the thread from above, but if I thread the machine properly where the thread is going into the disks horizontally and then down, it only holds the tension for a moment before giving way as it gets more inside the disks. Can the disks be replaced without having to buy a new tension unit? is there anything that I am not doing which would fix this problem. I have tried to look inside the disks and don’t see any thread or lint and have cleaned the disks but still no improvement. this is a new tension unit only six months old. any advice would b e appreciated.

    Reply
  3. Lou

    I’ve tried everything for a loose bobin stitch (which keeps looping). Aside to tightening bobin thread – which is not on this machine? Any ideas?

    Reply
  4. Jimmy

    My needle bar is not moving at all when I press the start button! Pls I need help….

    Reply
  5. Donna J Spurgeon

    My wheel will not turn and the bobbin winder is in the right place

    Reply
  6. Barb

    My thread uptake isn’t going all the way to the top and is causing my thread to wrap around bobbin casing. How do I fix that? Montgomery Ward UHT J1839

    Reply
  7. Tondi Ter

    I have a Janome memory craft 6300p. I have owned her for 4 years. I have had to replace the bobbin stopper ($15 each) countless times because it fails to keep my bobbin from over spinning. That snowballs into exploding needles and punctured bobbin casings $40-50 fir a new one. Am I the only one having so much bobbin trouble? How can I make a permanent fix?

    Reply
  8. Beverly

    I have a Janine master craft 10001. When filling my bobbin it will fill for about 45seconds then stops, I am able to restart and continue filling for another 45 seconds, on and on this goes until bobbin is full. Any suggestions on how to fix this is greatly appreciated.

    Reply
  9. Richard Pomeroy

    I have a6260 QC error code Lol keeps showing up says to change control pedal or clear thread jam not a thread jam problem so I invested on foot controls three times get the same code.donneed any more foot controls any ideas

    Reply
  10. lee

    How do we match our clothes to make us more elegant and fashionable in life and work: https://sunnsky.com/ Clothing matching needs to be based on our body shape. It is important to modify our weaknesses and show our strengths. The matching of clothing colors also requires some knowledge.

    Reply
  11. Melodie Collins

    My MC1000 embroidery machine will not sew a programed monogram. All the settings are done as far as I can tell, it wont actually sew?

    Reply
  12. Pattie Papworth

    Asking for a friend. Janome my style machine, needle is hitting the white plate under the bobbin case. The hole in the bobbin case and the white plate underneath do not match up. The bobbin case is in correctly is it something to do with the case underneath the bobbin case. Thanks

    Reply
  13. Susan K Strahs

    I have a Janome 6600. When I am doing free motion quilting, the top thread shows on the bottom of the quilt. I have no problem on straight line quilting. I have tried adjusting the upper tension but it doesn’t help. Help!

    Reply
    • Corey

      Your upper tension might be too loose, try moving the dial to a higher number, if it’s currently on 4, move it to 5 see how that does etc etc.

      Reply
  14. Anna

    I just got a Janome 780C machine two months ago. From day 1, the tension has been absolute garbage. It’s too tight and nothing I’ve done has fixed it. Having the top tension at 0, and still the fabric puckers horribly. I’ve spent hours trying to one tweak at a time, fix this. Presser foot pressure is at 4. Top tension is at 4 and nothing makes any difference. I’ve tweaked bobbin tension a 1/4 turn at a time from tightest possible to loosest. Nothing fixes this. I hate this machine right now.

    Reply
    • Victoria Erichsen

      Please tell me you found a fix for this? Been looking everywhere and only getting garbage advice

      Reply
  15. Virginia Rigdon

    After my bobbin ran out and I put a filled bobbin in My thread knotted and my bobbin holder popped out and I put it back in but it still knotts up and gets the thread caught.

    Reply
    • Lori

      Sometimes when you wind a bobbin the “tail” gets caught in the winding and the thread is over the edge of the bobbin. You will have to cut the tail very close to the bobbin and remove the extra thread. Hope this helps!

      Reply
  16. Irina Elizar

    i have a Janome 5300 QDC, circa 2020. It suddenly stopped stiching, the handwheel is locked. Pressing “start” button results in crackling noise but no stiching. I cleaned it thoroughly of all lint and loose threads, still does not work. The nearest repair shop is too far, and too rude to bother with. Please help.

    Reply
    • Dorothy garner

      I’m having the same problem, machine froze up with the needle down. The fly wheel won’t move forward or backward. When I turn it on now it says press the needle up bottom but the machine makes a funny noise and the needle won’t come up. P!ease let me know if you find a solution. Thanks

      Reply
      • Robert R Lenig

        frozen janome, simple fix has to have a full lubrication and eradication of all moving parts, when it is frozen you need to use penetrant like blaster or wd40, you have to remove all the covers. On a real bad frozen machine you need to put it on its side left or right side and then alternate sides, so the penetrant can work thru the bushings and hopefully it is not the motor, then after the penetrant moves thru the bushings, you will see a lot of black fluid coming out of the opposite side that you lubricated, then apply regular machine oil, I apply a lot so it is real leaky, but be careful around any sensors or electrical, wipe excess, this should be done every 6 months, there is even a janome service video about this.
        good luck

        Bob

        Reply
  17. FRANCES NOYAN

    just got a brand new Janome 5124 from E Bay, totally new, only sew in reverse ! Easy fix ?

    Reply
    • Customer Service

      Hello Fances,

      If you are having issues with a new machine I would contact Janome if they have any troubleshooting advice for you and try looking for a user manual online.

      Sincerely,
      Sarah

      Reply
  18. Deb Flynn

    I was using one of the pattern stitches on my Janome Excel 18W. Now it won’t sew a simple straight stitch. Help?

    Reply
  19. Len Klein

    I have a Janome DC2010. I switched the lever to drop the feedogs and now they won’t go back up and the machine makes a new unhappy sound if I move the needle manually or try to sew. I’ve taken the bottom off and I can’t figure it out at all. Any ideas, solutions, other than those already mentioned below, which I’ve tried with no luck.

    Reply
  20. Linda

    Janome 8900 QCP – ongoing issues with tension. Usually sew @ 5. Rethread the bobbin,
    machine. Nothing seems to work
    Thanks

    Reply
    • bob ginel

      tensions are always a concern, check to see that there isnt alot of fuzz in the tension disks, that is if it is used a lot,

      Reply
  21. Liba Nikel

    I have Janome 423S. I cannot sew jeans hem on this machine. I tried to adjust the thread tension and Presser Foot pressure. I used Schmetz Jeans 100/16 needles or top stitch needles; and the yellow top stitch thread. The stich is bunching on the bottom side (the right side of the jeans). Can you advise, please?

    Reply
    • mary kiland

      Are you starting on a seam? You need to have the foot even with the seam to go over it. Find a button the same thickness as the seam to place in fronthelp the foot get over the seam. You can trim some of the seam allowance and also give the side seams a good hammer to soften the material. I’d suggest starting away from the side seams. Also I hem jeans with the right side up. If your uncomfortable place a peice of tape from the back of the pressure foot to the front edge of the machine the width of the hem you want and this will give you a guide to follow for a straight hem. You should also have a longer stitch for top stitching. Hope this helps

      Reply
    • Barbara McCann

      G9
      It

      Got error code 4 on control panel, what can I do to fix it
      Janome skyline s5

      Reply
  22. Nancy Bielawski

    Error message “Lockstitch still Stitching” came on my machine…..I can’t get the lock stitch to disengage. I did the trouble shooting with the foot compressor and I reset my machine…no luck……any other ideas?

    Reply
  23. Donna

    I have a genome memory craft 9900 and My touch screen won’t change from one thing to another

    Reply
  24. Katy Arrowsmith

    I’m having so many problems only after I ran over a pin. The thread from the needle is getting caught up underneath.

    Reply
    • Donna Adams

      Suggestions: try putting in a new needle. If that doesn’t work, remove the feed dog plate and rotate the needle by hand. Watch the shaft of the needle to be sure it did not get bent. If that is the case, take to a pro to fix.

      Reply
  25. leona sylvia hawker

    My janome magnolia 7330 buttonhole has never worked properly. I took it back to the store where I purchased it and they said there was nothing wrong with it. But it still don’t work right

    Reply
  26. Rizwana Ahmed

    I have Janome sewing machine, I am facing a problem that bobbin thread is not connecting with needle and not picking up, please guide to resolve the issue

    Reply
    • Robert R Lenig

      I would check the timing of the machine, especially if you have a jam, if it jams running fast, the timing can change, becasue it is under torque then stoops suddenly

      Reply
  27. Heather A Mattison

    My Magnolia 7325’s needle up/down function just stopped working last night. Any suggestions? It also seems to become slower as I sew a longer length. Any help would be appreciated.

    Reply
  28. Sharon

    My new janome mc230 touch screen doesn’t work. It lights up and you can see the screen but it continues to be greyed out so buttons don’t push

    Reply
    • Donna Adams

      My screen is only displaying the bobbin icon and foot pedal icon. Reverse and and any stitch changes to not work, it just beeps at me.

      Reply
  29. Melanie

    I moved teeth to down Position now they will not go back up even if I move those switch over or back

    Reply
    • shelly jay

      i find with mine that the “dogs” pop back when you start sewing. try putting the switch back to “up” and then run a spare piece of fabric through and see if that works.

      Reply
    • Joan

      Turn the screw to remove the presser foot. You can manually lift the feed dogs with the screw driver by gently prying the pressure foot with an upward motion.

      Reply
  30. Paula Isenblatter

    I CANNOT get my machine to sew right. It does not matter what I do. I have had it “repaired” twice, bought the thread they told me to, tried a leader fabric, doesn’t matter. It makes big bird’s nests when I begin sewing. I am going to trade it in if I can’t get it straightened out, and fast.

    Reply
    • Pam

      This happens to me on my Janome MC 6600 P. I was told this I was told that, I was told to use a leader scrap. Finally I learned that if I start off really slow it does not Birdnest. I am a pretty speedy seller and I was just starting out way too fast. It has helped me a lot with bird nesting to slow down. After I get going I can go whatever speed I wish. I hope this helps.

      Reply
    • Donna Adams

      After placing your fabric under the presser foot, grab the 2 threads from behind your work and hold them taut as you make your first few stitches. This has helped me with my JW8100

      Reply
  31. Margaret Hagedorn

    I have Amy style 100. When I see I can be going along fine and all of a sudden the material is pulled down into the machine and I have to take out the bobbin and cut the tread and then carefully try to release
    The material without creating a hole in the material. I can then clean and re
    Thread and it will work for awhile but will do the same thing again. Any suggestions ?

    Reply
    • Donna Adams

      Try to start sewing about an inch or so in from the edge. You can then either backstitch to get the very edge or turn your fabric over and sew ‘down’ through the edge that was missed.

      Reply
  32. Darlene

    My 4014 will not sticky

    My 4014 will not stitch it runs but not stitch I have retreaded several times new needle

    Reply
  33. diana hayes

    how do I set my sewist 780dc to the “automatic”tension setting? New to sewing and it doesn’t say in my manual. My stitches are very loopy when using the overlock stitch. help!!!!!

    Reply
  34. Deborah Evans

    I have a Janome MC10000. I broke a needle. I have done everything I know to do for skipping stitches: change needle, bobbin, rethread, change thread, repeat x 3. Still skipping stitches. Any thoughts or recommendations?

    Reply
    • Trudy Simon

      After winding bobbin machine still says bobbin winder still engaged ( pic. of bobbin on screen). Made sure bobbin spindle was all the way to left,turned off machine, turned back on. After a min. bobbin pic. disappeared and good to go. This has happened twice after I wind a bobbin. I assume something is going wrong.

      Reply
  35. Dee

    I have a Janome HD 3000… I hit a pin while sewing 😕 Now my stitching is off. Not sure when I first noticed it. I’ve rethreaded changed thread and bobbin adjusted tension. Stitches are still off. What am I missing?

    Reply
  36. Kate Gill

    Thread Keeps Coming Out The Eye of the Needle. very odd have checked eye and no nicks that i can feel if i run thread around it. does 2 stiches and then thats it

    Reply
  37. bob

    has anyone had this problem on a janome mc 10001 or other machines, in regular stitch mode the thread tension is tight and easy to change, but when in embroidery mode the thread tension doesn’t seem to work, switched back and forth and between the 2 modes and threaded correctly?

    Reply
    • Robert R Lenig

      got a fix for it, check that the thread is aligned in the thread holder and the top

      Reply
      • Alene Thomad

        I have a Janome 10000 and I cannot transfer designs from my laptop to my machine and it is jef format. Please help

        Reply
  38. eugenia

    My Janome 1985 is sewing backwards/reversing. What is wrong with it. I live in Dandenong urgently need your help. Thankyou

    Reply
  39. Andrea Breau

    I have a Janome memory craft 6600 sewing machine which stopped while doing free motion quilting. Screen showing E1 error. Any suggestion on how to fix this? Thanks

    Reply
    • chizm

      E1 error on a Janome 6600p is indicative of a blown fuse on the main circuit board. It would be best to take your machine to a reputable sewing machine repair shop in your area. If you have a handy somebody they can replace it

      Reply
  40. Diane

    My machine becomes unthreaded after using the automatic cutter.

    Also, I was trying to use the zigzag stitch. It would sew correctly and suddenly sew a few straight stitches and then return to the zigzag.

    I have tried cleaning out the bobbin holder, put in a new needle and completely rethread the machine.

    Reply
    • Dorothy

      Diane,
      Did you ever figure out how to fix the machine becoming unthreaded when using the automatic cutter?

      Reply
      • Tondi Ter

        That has happened to me before also. The automatic cutter cuts the threads too closely. I usually pull another inch or two out before starting again, then it doesn’t unthread the needle.

        Reply
  41. Betty Ray

    Just sent you a note. I forgot to tell you that I have a Janome 8900QCO. bought from a friend about a month ago.

    Reply
  42. Betty Ray

    I cannot get the bobbin out after filling. I have pulled and pulled but it will not come out. I filled the bobbin and when it stopped I pushed to left and tried to remove it.

    Reply
  43. Peggy Collins

    Have set my new Singer MastercraftM35 and after three sets of stitch testing, the needle locked and won’t release. Singer are not open until Monday. Can yoi help?

    Reply
  44. Eva ong

    I have a janome sewing machine JJ1004G. The presser foot lifter is not working. Any advise? Thanks.

    Reply
  45. alisongibbs@hotmail.co.uk

    My Atelier 7 seems to be getting fussy with thread. With some threads it skips stitches. I have loads of reels of threads it was happy with in the past, now it won’t sew with them. I’ve tried a new, good-quality needle (several times), and I know I’m inserting it correctly. With some reels of thread, it’s fine. I store threads in sealed boxed, so I know they’re not damp or dried out. Anyone else?

    Reply
  46. Karen

    Thread jammed between spool and needle inside machine. It’s very taught and I don’t want to break anything by pulling too hard in thread

    Reply
  47. diane rose

    I have a Janome Memory Craft 4800. I have just had a full service about a month ago and am having trouble with the tension. I am sewing on a patchwork square on batting for a qiilt as you go quilt Help!

    Reply
  48. Eunice

    Needle position is stuck in one position and hitting the needle plate breaking needle.

    Reply
    • chizm

      what type model dew machine, I would turn it off and restart if it is a computerized version

      Reply
  49. Sue DeS

    The flywheel on my machine is difficult to turn. The tech says that because I used it after it had been sitting for a year or so, the bushings were not oiled and now I need new bushings. Is there a way to oil the machine myself? Janome 6260

    Reply
    • Shelley

      Why does my thread keep coming out of the first thread guide on top? (Janome HD 3000)

      Reply
    • chizm

      yes there is a service video for techs to oil that machine , I have one and the same exact problem don’t use till fixed, I had to remove all covers and oil with blaster and wd 40 till loose then clean and re oil with sew mach oil till it is wet, otherwise your machine will damage all the components, when ever you have that problem the entire machine needs oiled and re lubed, there is some ppl saying the machines never need oiled false, as mentioned there is a service video for that fix, BTW mine was so bad the wheel would not turn and carriage was stuck too, now smooth working great

      Reply
      • chizm

        BTW I have a janome mc 10000 but that fix is for all the embroidery machines

        Reply
      • Diana Miller

        Ever use wd40 on a Sewing Machine. USE MACHINE OIL ONLY. Ask your Janome tech for brand.

        Reply
  50. Shirley Steeves

    My thread jammed up underneath,the light dimmed. so i unjammed it. I then cleraned the machine, rethreaded it, put a new bobbin in . Now it is sewing ok, the thread tensions are ok the stitches look good, but ehen i am sewing the machine is so noisey i don’t like to use it now. why do you think it is so noisey. it never was before. It’s a Janome 6600.

    Reply
    • chizm

      most likely debris left in the are after removing the tangled threads, re check area again may have wrapped around something and getting caught

      Reply
  51. Kim

    I have a Janome sewist 509. The straight stitch position A leaves small loops under the fabric. When I switch the dial to B it stitches a straight stitch without loops under the fabric. Suggestions? I’ve rethreaded several times and changed the needle same on position A.

    Reply
  52. April

    Hi . I have a singer brilliance. My needle broke . It did hit a piece of metal I did not realised was on back. I took out old needle, but cannot get a new one in. Do you think it twisted the needle holder.

    Reply
    • Kim

      Janome 5900 stops working and says Error code 5. The hook hits the needle. The needle seems too far back, not a sideways issue. I am stuck! Can anyone suggest a fix? Repairs shut due to Covid rules I think. Need to sort it myself!

      Reply
  53. Kay

    Janome mini sewing machine for parts (not working properly!) Model 525.
    I found two problems with this sewing machine, which are needles keeps falling out and before this happened, the needle didn’t catch the bobbin thread properly.

    Reply
  54. Joann

    My bobbin case seems to scrapping on something. Got new bobbin case. The scrappy noise continues.

    Reply
  55. Paulette hutchings

    My Janome menorycraft 9450 is having uneven stitches. What should my settings be on to use to sew a quarter inch

    Reply
  56. Victoria Turnbull

    My Janome My Style 20 cotton reel holder has fallen out – fall into machine. It will not hold when I try to reattach.

    Reply
  57. Valerie McCaffrey

    I like my Janome HD50f. I haven’t used it for a while and it is saying “5P” or “SP” where I need to select the stich. I seem to have threaded it okay and it sews okay when I try to do it manually. Please HELP

    Reply
  58. Valerie

    My machine seems to be working well but it is saying 5P or SP and will not allow me to choose a stich or
    work the machine. What do I do?

    Reply
    • Karen

      Haven problems with this machine. The tread comes out of the needle and when I start to see the tread in not going into the fabric. You can just see the holes from the needle in the fabric.

      Reply
    • Julie

      I suspect that you have your bobbin spool winder engaged (SP for spool). Slide it back and you should be able to sew normally.

      Reply
  59. Kay

    I inherited a Janome Memory Craft 11000. The start/stop button will not work. I have disconnected the foot pedal but still doesn’t function. Can you help me?

    Reply
    • DIANA MILLER

      Oil only a drop in the center of your bobbin area..the piece of fuzz….don’t take that out. Also unplug your foot pedal and clean out that hole. If you can plug in a different foot control, then you know it is your foot pedal. Take it apart and clean it. If worn out, purchase new one.

      Reply
  60. V Kay Weeks

    I inherited a Janome Memory Craft 11000. The start/stop button will not work. I have disconnected the foot pedal but still doesn’t function. Can you help me?

    Reply
  61. Lorna

    My Janome 9700 is making clanging noises—sounds like metal on metal. It sews quietly for a while then the noise starts and after some sewing will subside again. It sees well— just this noise. Any advice?,

    Reply
    • DIANA MILLER

      Oil only a drop or two in the center of your bobbin area..the piece of fuzz….don’t take that out.
      Hopefully, this will help. Let us know

      Reply
  62. Gillian

    Wheel on right of my dxl503 is jammed and the needle cannot be raised. Attempting to sew results in the “lo” symbol as though the machine has tried to ride over thick fabric. This seems to be mechanical rather than computerised. Any ideas please?

    Reply
    • DIANA MILLER

      Make sure your needle is inserted all the way up and secured with the screw.
      It will do this too, if your bobbin winder is not pushed all the way off after winding a bobbin.
      Lastly out of time will also cause this issue

      Reply
  63. Annie

    My new Janome Skyline S5 will no longer wind bobbins tightly. I have used the alternate thread holder to wind bobbins. It worked perfectly once, but won’t do it again. Any suggestions?

    Reply
    • Nicole

      Make sure you are threading it correctly to wind the bobbin. You should hear two little clicks/pops when you thread it. There is a great video on YouTube that demonstrates this. Just search how to wind a bobbin on a Skyline. Good luck!

      Reply
  64. Catherine

    My Memory Craft 6500’s display won’t go on anymore. It stitches all the different stitches, I just can’t see any details.

    Reply
    • chizm

      old thread, BTW if it is still going on turn out all lights in room when screen is on, then you adjust the screen brightness if that is the problem

      Reply
  65. Joan Bozman

    I cannot get the tension to correct on my Memory Craft 10000. It is way to tight coming from the bobbin area.

    Reply
    • Brad

      If you are talking that is is to tight on the bottom of your material that is a top tension issue. Bad stitching bottom of material is controlled by your top tension.

      Reply
    • DIANA MILLER

      Rethread bobbin, take the tail and pull. If it is too tight, loosen the screw a quarter turn, try again. Test your stitch. Is your top thread being pulled under?..increase top tension. Since we cannot see the stitch, you will need to decide if the tension problem is the bobbin or upper tension. Best wishes

      Reply
  66. Jacklyn S. Justus

    My Janome My Excel 4123 is making three parallel stitches rather than a single stitch. It has a pattern for three parallel stitches, but I don’t have it dialed to that pattern. I tried using the zig zag pattern and it did the three parallel stitches with that pattern also.

    Reply
  67. Les and Pam Frampton

    My new machine while using zig-zag option, machine skips stitches regardless of length or width chosen. Machine has been cleaned, new needle, and same thread. It has gotten worst, 3-5 good zig-zag stitches then 2-5 straight stitches, then 1-2 zigzag, then 2-5 straight. Very sparadic. Help please.

    Reply
    • DIANA MILLER

      You have to match your needle to your thread. I was at free motion boot camp with a new machine that worked fine, but I chose a pretty new thread for class. Immediately skipped stitches, then broke a needle. The teacher came over, looked inside the cone and it gave the needle size for that thread, changed needle to microtex 90/14 . Worked great.

      Reply
    • Wanda Martens

      My Janome Memory Craft 4800 recently had the bobbin winder replaced, now I can’t get the machine to disengage out of Bobbin Winding into regular sewing.

      Reply
  68. Henry

    Problem with my wife’s Janome RX 18S -Fabric is feeding only backwoods no matter in which position
    /spring loaded/ Reverse Stitch Button is

    Reply
    • Lynn

      Henry, did you figure out how to switch your wife’s Janome back to going forward? Mine is also only going backwards and cannot get it to go forwards

      Reply
  69. Barbara alsop

    I am free motion quilting for about 1-2 minutes and then my thread breaks . I have cleaned it getting out the fuzzies, changed my needle and even the thread in both the bobbin and on top has been changed. Is it time to take it it in for service? I have a Janome Magnolia 7330. I have had it for 1 1/2 yrs.

    Reply
    • Nancy

      My Janome 7330 Machine the thread keeps coming off the tension guide- or screw or thread guide. Whatever it’s called. UCD retgresded seceral tines. Adjusted tension. Checked it’s got the holder, placed on thread holder right way. Was working great. Then all of a sudden after 5 months starting falling off. Any help?

      Reply
    • DIANA MILLER

      Change to 90/14 topstitch needle. Check that your thread is in the take up lever. If it is coming out, thread it from the opposite side and thread machine as usual.

      Reply
  70. Wendy Fincken

    What happens when you’re in the middle of sewing and let go of the foot pedal to stop but the machine keeps going and starts to go even faster until you unplug it? I have changed needles, a new bobbin, cleaned out the bobbin bin, threaded new thread etc and it was good each try then after about 50 stitches out goes batty again. What do I do?

    Reply
    • Brad Schwarze

      It sounds like your foot control has worn out. Or a wire inside has become loose and is touching the other wire.

      Reply
    • Elisabeth Schroeder

      My friends Janome Memory Craft 6500 has been in the shop for 2 months. It keeps running after the pedal stops. The shop says It’s not the pedal something in the machine. Do you have any idea? I would like to get myh machine back. thank you.

      Reply
    • DIANA MILLER

      Put a towel on a counter or table. Take your pedal apart. Becareful you don’t loose the spring. Remember the steps you took to take it apart. Clean debris out of it. If you have pets, this could be the problem. Go to you tube for cleaning out your foot m pedal for tips.

      Reply
  71. Jill Kane

    My machine JanomeDC 2101 is racing.It sews without pressure on foot pedal.The symbol Fc appears in the window.The manual says that indicates that there is intermittent current.I have changed power points and no difference.What do I do?Also should the machine be oiled.I can’t find any information about it

    Reply
    • Wendy Fincken

      What happens when you’re in the middle of sewing and let go of the foot pedal to stop but the machine keeps going and starts to go even faster until you unplug it? I have changed needles, a new bobbin, cleaned out the bobbin bin, threaded new thread etc and it was good each try then after about 50 stitches out goes batty again. What do I do?

      Reply
      • Janice

        This happens to me on my Janome DC2050. The pedal slips and gets stuck under the bottom of my sewing table. I just give it a gentle ‘kick’ to unstick it. If this is the problem then maybe you could try placing some non-slip matting under the pedal.

        Reply
    • DIANA MILLER

      Oil only a drop in the center of your bobbin area..the piece of fuzz….don’t take that out. Also unplug your foot pedal and clean out that hole. If you can plug in a different foot control, then you know it is your foot pedal. Take it apart and clean it. If worn out, purchase new one.

      Reply
  72. Lynda Murgi

    This is my first Janome and I really like the way it sews. I am having a problem with the stop motion knob on the hand wheel. It will not move like it is frozen. Can you please help?

    Reply
  73. Lynda Murgi

    I can not turn the stop motion knob, the part inside the hand wheel, to turn a bobbin. I’m not sure how to remedy this problem!

    Reply
  74. Claire Narbonne

    I have been sewing since the age of six. I am now 71. My issues with threading problems are not due to inexperience. This is my first, and probably last, Janome. The machine no longer knots/cuts the thread. The thread continually hops out of the take-up lever. This has never occurred cured with my Singer and White machines. My 6500 is a challenge every time. Very disappointed 😞.

    Reply
    • Rhonda

      I have a mc6500 and never had any problems with the machine like you mentioned. I love mine! It’s a work horse. In fact I have the 6300,2-6500 ,6600 and the newer one 6700. Live all of them!

      Reply
      • Mary

        I have the same problem! The thread must be jumping out of the take up lever. I have noticed if I use cheap polyester thread, it’s floppy or droopy enough (or for some other mysterious reason)to stay on the hook. If I use a nice expensive, cotton thread…well, it just doesn’t stay on the lever’s hook for long. Very frustrating.

        Reply
    • DIANA MILLER

      Thread your take up lever from the opposite side and thread the rest of the way as usua that will fix this problem. JANOME IS AWARE of this issue…they now put a “lock” on the take up lever on new machines.

      Reply
    • Patti Traviglia

      I cannot get my new Janome 4120 to pick up the bobbin thread…Yes, my bobbin wonder spindle is back in correct position. HELP!

      Reply
      • Tina

        My needle is hitting my bobbin housing as well. Please help. I’ve only had my memory craft P a few months and all I every seem to do is trouble shot. I just keep having bobbin issues.

        Reply
    • Lavonna

      When I stop sewing the needle thread goes back down and I either have to manually pull it out or I get a couple loops in the underside. I have read manual and retreaded over and over. Time consuming. Tension is fine. Stitches are good. Love my 4120 QDC except for this one thing. I am always cutting excess thread where I begin a stitch. Help appreciated.

      Reply
    • INGRID KANNEL

      I have the same problem. The bobbin housing fell apart and I thought that I put it together properly, but the needle stops when it reaches the metal part of the bobbin housing.

      Reply