Craftsy App How-to/FAQs

How to download the Craftsy app

For iPhone:

1. Open the App Store and type “Craftsy” in the search bar.

2. Click the icon and tap “Get” to begin your download.

3. Once your download is complete, check your Apps page to locate the Craftsy app.

For Android:

1. Open Google Play and type “Craftsy” in the search bar.

2. Click the icon and tap “Download” to begin your download.

3. Once your download is complete, check your Apps page to locate the Craftsy app.

How to log in on the app

1. Open the Craftsy app.

2. Click the settings icon on the top right corner of the screen.

3. Click “Login” at the top of the drop-down menu.

4. If you have an existing account, enter your credentials and click “Continue.”

5. If you do not yet have an account, click “Register” to create a free account.

How to save videos to your “Favorites” list

1. Click on the class you would like to save to your “Favorites.”

2. Below the video, click the + button that says “Favorites.”

3. To view your “Favorites” list, click “My Stuff” at the bottom of your screen.

4. Along the top, select the “Favorites” tab located on the right.

5. Videos you’ve added to your “Favorites” list will be stored here.

How to remove videos from your “Favorites” list

1. Click on “My Stuff” and go to the “Favorites” tab.

2. Click the video you would like to remove from your list.

3. On the video page, deselect the “Favorites” button below the video.


How to download videos to watch offline

1. Click on the class you would like to save to your “Downloads.”

2. To the right of each video, click the download button.

3. To view your “Downloads” list, click “My Stuff” at the bottom of your screen.

4. Along the top, select the “Downloads” tab located in the middle.

5. Videos you’ve saved to your “Downloads” list will be stored here and can be viewed without an internet connection.

(Please note: Only videos you have saved to your “Downloads” list can be accessed offline. Videos saved to your “Favorites” list and classes you have purchased cannot be viewed offline unless downloaded.)

How to remove downloaded videos

1. Click on “My Stuff” and go to the “Downloads” tab.

2. At the top right corner, click “Edit.”

3. Click the trash icon next to the videos you would like to remove.


How to access your purchased classes

Free account holders:

1. Go to the class you would like to take.

2. At the top of the page, click the “Get Access” button.

3. Free account holders may choose to sign up for a Premium membership to access the class or purchase the class directly from the page.

4. To access classes you’ve purchased, click “My Stuff” at the bottom of the screen, then click the “Classes” tab on the top left.

5. All purchased classes will be stored here.

Paid account holders:

1. Make sure you are logged into your Craftsy account.

2. Craftsy paid account holders are able to access most classes without additional payment.

3. Occasionally, certain Craftsy classes require an additional payment for Craftsy paid account holders.

4. If you choose to purchase one of these classes, it will appear in your “Classes” tab.

5. All other classes that are included in your membership can simply be saved and organized using the “Favorites” feature.

Cancellation

For questions or requests regarding account cancellation and termination of access to your Craftsy classes, or any additional questions you may have, please contact a Craftsy customer service agent who would be happy to assist you.

Comments
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40 Responses to “Craftsy App How-to/FAQs”

  1. ROSEMARY

    The response on my phone says Warning server error when trying to download. How can I remedy this problem?

    Reply
  2. MARTHA

    Sent an email to request cancellation of this service. This is not for me. I would like to reimbursed for the money this unexpected renewal. Order #15098745

    Reply
    • Customer Service

      Hi Martha. I do see that customer service did receive your request for cancellation today. Your cancellation and refund have been processed. You will receive an email from customer service regarding this.
      If you have any questions, please email, chat or phone customer service.
      Thanks
      Sarah
      Craftsy

      Reply
  3. Christina M Harmon

    How can I watch Craftsy on my smart tv? (Samsung). I love this platform so much and want to watch it all (on the tv)!

    Reply
  4. Janet Baldwin

    I can’t seem to get the downloads for a class that I am watching. Can you help?

    Reply
    • Customer Service

      Hello Janet,

      Please contact our customer service team by phone, email or online chat and one of our staff would be happy to assist.

      Thanks!

      Reply
  5. Quyen Ha

    I did not enroll for premium member but had been deducted USD 89 from my account. I don’t want this and request for immediate refund. In addition, I can’t find instruction on how to cancel membership from Craftsy. I have never used any thing from Craftsy and got surprise with the payment.

    Reply
  6. PAMELA

    For the past 2 days I have tried to login to the mobile app on my iPad and iPhone, I just keep getting an error message- WARNING: Server error. This has never happened before.

    Reply
    • Customer Service

      Hello Pamela,
      I am sorry you are having trouble logging in on the app. Please make sure that you have the most updated version of the Craftsy app and any updates have been completed. You may try closing out of the app and retrying, or uninstalling the app and reinstalling. If you are still having trouble, please chat, email or call Customer Service for further assistance.
      Sincerely,
      Sarah
      Craftsy

      Reply
  7. DEBBIE

    I have downloaded the app but it will not show any of the classes I purchased. I have 169 classes including a few just released. Why are they not showing in my app. I deleted the app and reinstalled incase I still had the app from the old company, but it still it will not show my classses.

    Reply
  8. Kim Bankston

    How do I add the app to my Windows computer? Right now I am just going to the Craftsy website, but using the Website does not allow you to save classes as Favorites, etc. I much prefer watching classes on my computer!!!

    Reply
  9. Nancy Seidel

    I recently downloaded the craftsy app and logged in using my account information. I am a paid subscriber. The app does not show any of my many purchased classes, not a single one. How do I get them to appear?

    Reply
    • Customer Service

      Hello Nancy, Some previously purchased classes have either been retired or archived and are not available on the Craftsy App.  However, if you visit: http://www.craftsy.com, you can access all your purchased classes by logging in to your membership with your username and password. Thanks!

      Reply
  10. Sylvania Egbuonu

    I was debited a large chunk for annual sun]bscription. I was aware of this as i thought my only purchase was final. I need this cancelled and refunded. I have sent an email with no response.

    Reply
    • Customer Service

      Hello Sylvania, please chat, email or call Customer Service so we can assist you with your request. Thanks!

      Reply
  11. karyn@ferraris.id.au

    I keep getting server error message when I try to log into Craftsy app. Using the same credentials that I use for website. Please advise

    Reply
    • Customer Service

      Hello,
      Thank you for contacting us. I am happy to hear that you are interested in the Craftsy app. Please follow the instructions below to download the app:

      Apple Device:
      1. On your iPhone, iPad, or iPod touch, open the App Store app.
      2. Browse or search for the Craftsy app.
      3. Tap or click the price or Get button.

      Android:
      1. On your device, open Google Play Store. or visit the Google Play store on a web browser.
      2. Search or browse for content: i.e. “Craftsy”.
      3. Select an item.
      4. Select Install or the item’s price.
      5. Follow the on-screen instructions to complete the transaction and get the content.

      If you have any additional questions, please email or call Customer Service.

      Sincerely,
      Sarah

      Reply
  12. Sharon Corrigsn

    Difficulty canceling my Craftsy subscription so I don’t renew. Please help. Unable to cancel through Roku

    Reply
  13. Okewole Kehinde Ifeoluwa

    I saved some videos on my favorite and downloaded some but couldn’t find it again. Please help

    Reply
  14. Amanda

    Can you please advise why I can’t stream from the crafts app to my tv like before when I had the blue print app?

    Reply
  15. Tiffany Vo-Vasquez

    Can’t seem to log in to the app, but I can log in on the web with no problem. I keep getting “Warning. Invalid Credential”. I’ve tried several times and getting the same message.

    Reply
  16. mshuff846375

    I can’t find how to download the materials list on a class. Will you help ,e please?

    Reply
    • Customer Service

      Hello. Once you are logged into your account, you will find the Bonus materials below the class video. Click on the Bonus Materials tab and then you can download the PDF.
      If you have any questions, please email or phone customer service.
      Sarah
      Craftsy

      Reply
  17. ANKITABEN PATEL

    Hi Team, I am from india. While renewing my membership vial credit card, i am getting problem due to RBI guidelines. My membership is getting end in February.

    Reply
    • Customer Service

      Hello,

      Thank you for contacting us.

      For assistance with your membership, please email or call Customer Service.

      Sincerely,

      Sarah
      Craftsy

      Reply
  18. Heidi

    I just get the error “Not found” when trying to log in on the app. Have reset password, re-installed and rebooted – same thing happens. Android10.

    Reply
    • Customer Service

      Hello Heidi,
      I am sorry you are having trouble with the app. Please follow the instructions below to download the app:
      Android:
      On your device, open Google Play Store. or visit the Google Play store on a web browser.
      Search or browse for content: i.e. “Craftsy”.

      Select an item.

      Select Install or the item’s price.

      Follow the on-screen instructions to complete the transaction and get the content.

      If you have any additional questions, please email or call Customer Service.  
      Sarah
      Craftsy

      Reply
      • Heidi

        My technical competence in installing an app on my phone is adequate. The problem is that the app responds with the message “Not Found” when I try to log in with my email address and password. I’m only unable to log in on the app, not on web. I have tripple checked that the data I put in is correct and have re-installed several times, getting the same result (an error message from the app). I’m a paying premium member, located in Europe.

        Reply
        • Customer Service

          Hello Heidi,

          I am sorry to hear that you are still unable to login to the app.

          Please contact our support team via email for additional support regarding your personal account. You can send that email to : craftsy@program-director.net

          Sincerely,

          Sarah
          Craftsy

          Reply