How to download the Craftsy app
For iPhone:
1. Open the App Store and type “Craftsy” in the search bar.
2. Click the icon and tap “Get” to begin your download.
3. Once your download is complete, check your Apps page to locate the Craftsy app.
For Android:
1. Open Google Play and type “Craftsy” in the search bar.
2. Click the icon and tap “Download” to begin your download.
3. Once your download is complete, check your Apps page to locate the Craftsy app.
How to log in on the app
1. Open the Craftsy app.
2. Click the settings icon on the top right corner of the screen.
3. Click “Login” at the top of the drop-down menu.
4. If you have an existing account, enter your credentials and click “Continue.”
5. If you do not yet have an account, click “Register” to create a free account.
How to save videos to your “Favorites” list
1. Click on the class you would like to save to your “Favorites.”
2. Below the video, click the + button that says “Favorites.”
3. To view your “Favorites” list, click “My Stuff” at the bottom of your screen.
4. Along the top, select the “Favorites” tab located on the right.
5. Videos you’ve added to your “Favorites” list will be stored here.
How to remove videos from your “Favorites” list
1. Click on “My Stuff” and go to the “Favorites” tab.
2. Click the video you would like to remove from your list.
3. On the video page, deselect the “Favorites” button below the video.
How to download videos to watch offline
1. Click on the class you would like to save to your “Downloads.”
2. To the right of each video, click the download button.
3. To view your “Downloads” list, click “My Stuff” at the bottom of your screen.
4. Along the top, select the “Downloads” tab located in the middle.
5. Videos you’ve saved to your “Downloads” list will be stored here and can be viewed without an internet connection.
(Please note: Only videos you have saved to your “Downloads” list can be accessed offline. Videos saved to your “Favorites” list and classes you have purchased cannot be viewed offline unless downloaded.)
How to remove downloaded videos
1. Click on “My Stuff” and go to the “Downloads” tab.
2. At the top right corner, click “Edit.”
3. Click the trash icon next to the videos you would like to remove.
How to access your purchased classes
Free account holders:
1. Go to the class you would like to take.
2. At the top of the page, click the “Get Access” button.
3. Free account holders may choose to sign up for a Premium membership to access the class or purchase the class directly from the page.
4. To access classes you’ve purchased, click “My Stuff” at the bottom of the screen, then click the “Classes” tab on the top left.
5. All purchased classes will be stored here.
Paid account holders:
1. Make sure you are logged into your Craftsy account.
2. Craftsy paid account holders are able to access most classes without additional payment.
3. Occasionally, certain Craftsy classes require an additional payment for Craftsy paid account holders.
4. If you choose to purchase one of these classes, it will appear in your “Classes” tab.
5. All other classes that are included in your membership can simply be saved and organized using the “Favorites” feature.
Cancellation
For questions or requests regarding account cancellation and termination of access to your Craftsy classes, or any additional questions you may have, please contact a Craftsy customer service agent who would be happy to assist you.
Does the “continue watching section “ apply to the iPad app? If so, where can I find it?
I’m not seeing it on my home page.
Please contact customer service at: Email: craftsy@program-director.net
Phone: 1-888-891-7203
How to cancel membership? Was charged 179.00 in May and just saw this. Forgot I was Even a member and so not want it for that price…
Hi Michelle – We did cancel the membership and an email was sent to you today.
can you tell me why your customer services number is no longer in use and why chat is never available?
how are people suppose to contact you?
I want to download to my home PC not my iPhone
I DO NOT wish to subscribe to Craftsy ! Please take my name and e-mail from your records and I DO NOT wish to receive any future information from the website!
Hello Shirley,
Please allow 5 business days for that process to be complete. You have been removed from our free e newsletter.
Thanks!
Somehow I ended up with two video classes that I don’t want. Is there a way I can remove them from my list of classes?
Hello Peggy,
Thank you for contacting us.
Your membership comes with some pre-selected classes to keep, we are not able to remove those from your account. Here is a breakdown of the membership benefits: https://tnmarketing.s3.amazonaws.com/content/craftsy/Membership-Overview-CRAFT.pdf
For further information or assistance, please chat, email, or call Customer Service.
Sincerely,
Sarah
Craftsy
The app is not working. I’ve installed it again and it doesn’t work. I have the same problem that have other users: Unable to contact our server. Please check your network settings
Hello Violeta,
Thank you for contacting us. I have included troubleshooting instructions below:
Logout of the app and then log back in, to see if this resolves the issue.
Remove the app from your mobile device and reinstall it.
If you are using your Wi-Fi, try turning it off and using your cellular data.
If you are using your cellular data, try using a Wi-Fi connection.
If you need further assistance, please chat, email, or call Customer Service. Thanks!
Help me cancel my account, I just don’t want it anymore.
Hello!
We’re happy to help you with that via craftsy.com/contact
Sincerely,
Sarah
Craftsy
I would like to know how to cancel membership with Craftsy. I understand I will keep ownership of purchased classes but do not have time to enjoy Craftsy to its fullest. Can you help?
Hello Barbara,
Thank you for contacting us. A confirmation email of cancellation has been sent to your email directly.
Please let us know if you have any further questions.
Thanks!
cannot find my 2 joan Hawley classes in ‘my stuff’
Hello, please contact our customer service team by phone, email or online chat and one of our staff would be happy to assist. Thanks!
https://www.craftsy.com/contact/
I have a premium membership. If I buy Angela waters “28daya to better free motion quilting” class for 9.99 for how many days do I have access to those videos?
Hello Mary,
Great question! When purchasing classes, the classes are added into your library for you to keep and access forever.
If you need further assistance, please chat, email, or call Customer Service.
Sincerely,
Craftsy
I’m sorry to say that a don’t like the app. because it’s not working anymore, for a few weeks now. I did everything you advised but still not working. I live in the Netherlands. And a use iPhone 12 and a iPad. Both same problem “unable to contact our server. Please check your network settings”.
Ive got the same problem! I also live in the Netherlands. How can I fix this?
There is no favorites option on the website option. So I can’t save a link to classes I’m doing when I use my computer? That seems pretty stupid given a larger screen is going to be preferable for most classes.
Hello Cynthia. I am sorry we currently do not have the option on the website for you to save your favorites. We do have that option on the app.
Thank you for your feedback. I have forwarded your comment to the proper department. We value your opinion, and it will help with the development of our online streaming community. We will continue to listen and work hard for your complete satisfaction.
Sarah
Craftsy
i download app but it ist working i see the home site whit the word crafsty and then i get the notification sorry an unknown error has occurred. Please can you fix this so i can download my lessons
I´m having the same error message, and can´t use the app.
Hello Maria, I am sorry to hear that. What error message? Can you please reach out to customer service so they can assist you. Thanks!
I also get the same error message. The contents of the message are as follows.
“Unable to contact our server. Please check your network settings”
I get this message even if my smartphone is connected to the network.
I live in Japan. I am registered as a premium member. I’m using iPhone7. The OS version is iOS15.7.3.
Hello Fumiko. I am sorry to hear that you are having issues with the Craftsy app. I have included troubleshooting instructions below for you to try.
Logout of the app and then log back in, to see if this resolves the issue.
Remove the app from your mobile device and reinstall it.
If you are using your Wi-Fi, try turning it off and using your cellular data.
If you are using your cellular data, try using a Wi-Fi connection.
If you need further assistance, please chat, email, or call Customer Service.
Thanks!
solved! !
For those of you who have an iPhone and got the same error message, here are some possible solutions:
First of all, try the network configuration instructions in the customer service reply just above this comment and a reinstall.
If it still doesn’t work, set your iPhone’s language to “English”.
Open the Settings app on your iPhone and tap General.
Then tap Language & Region.
Change the “iPhone Language” at the top to “English”.
After the iPhone has restarted, open the “Craftsy” app and a login screen will appear.
This works! Thank you!
What Fumiko suggested works but this is just ridiculous. This means I can’t use my iPad in my preferred language. Craftsy, you have to solve that problem quickly
I agree
These instructions are baffling. So you can only download videos to watch offline if you have the app? Because on a computer there is no “My Stuff” option or “Download” option next to any video–even those I have purchased. I would like to view the videos I have purchased offline: How do I do that?
Hello Judy,
Yes, that is correct. The download option is currently only available through the app and not on the website. Unfortunately, there is not an option to view classes offline without the Craftsy app.
If you have any further questions, please reach out to customer service.
Thanks!
Is there a way to turn up the speed on videos? If not, please consider adding that option. Thanks!
Hi Crystal. I will forward this information to the proper department. We value your opinion, and it will help with the development of our online community. We will continue to listen and work hard for your satisfaction.
Thanks
Sarah
Craftsy
Same!!!
If I cancel my Craftsy account will I still have access to the classes I have bought?
Hello Mary,
Yes, if you cancel the membership, you will have access to your purchased classes even when the membership expires by logging into your account and clicking on the tab classes.
Sarah
Craftsy
how do i get a full screen in my courses
Hi Carol, all you have to do is turn your phone on its’ side and it should go full screen. If it doesnt, please adjust the settings on your phone to make sure it is not locked from entering full screen mode.
I had full access yesterday to classes.Today they are now all requiring payment. I paid and signed up 2 days ago.
I had an account with another email a few years ago and I had bought 56 classes. I’ve got another one with my new email. Can I transfer my classes from the first account for having only one place to looking for my classes?
I cannot find how to bookmark/save classes in my account in the Craftsy site in the Chrome Browser
I m unable to access my premium membership that I purchased today.kimdly help
I have no idea why I was charged $89.99 for a membership! I am so upset. You have caused my account to be overdrawn. Please refund this asap.
The response on my phone says Warning server error when trying to download. How can I remedy this problem?
Sent an email to request cancellation of this service. This is not for me. I would like to reimbursed for the money this unexpected renewal. Order #15098745
Hi Martha. I do see that customer service did receive your request for cancellation today. Your cancellation and refund have been processed. You will receive an email from customer service regarding this.
If you have any questions, please email, chat or phone customer service.
Thanks
Sarah
Craftsy
How can I watch Craftsy on my smart tv? (Samsung). I love this platform so much and want to watch it all (on the tv)!
Hello Christina,
Yes! We do have a few options for viewing on your TV. Here is a link to the available options: https://www.craftsy.com/how-to-stream-to-your-tv/
If you have further questions, please reach out via craftsy.com/contact
Sincerely,
Sarah
Craftsy
Hello Christina,
Thank you for contacting us.
There are several ways to watch on your TV. You can check those out here:
https://www.craftsy.com/how-to-stream-to-your-tv/
For further information or assistance, please chat, email, or call Customer Service.
Sincerely,
Sarah
Craftsy
I can’t seem to get the downloads for a class that I am watching. Can you help?
Hello Janet,
Please contact our customer service team by phone, email or online chat and one of our staff would be happy to assist.
Thanks!
I did not enroll for premium member but had been deducted USD 89 from my account. I don’t want this and request for immediate refund. In addition, I can’t find instruction on how to cancel membership from Craftsy. I have never used any thing from Craftsy and got surprise with the payment.
Hello Quyen,
Please reach out to customer service via email: craftsy@program-director.net, phone: 1-888-891-7203 or chat about your membership.
Thanks!
Sarah
Craftsy
Kindly expedite the immediate refund of money that was deducted from my account before the due date , if I subscribed to craftsy on 11th June 2022 why would you deduct my account on 1st June 2023 and not 11th June 2023 ? That doesn’t add up to a year …I did not authorize a renewal on 1st June therefore process my refund ASAP. without any delays. My order number is #16002110
Hello. I do see that your request for cancellation and refund has been taken care of. You should have received an email regarding this. If you have any questions please phone, chat or email us. https://www.craftsy.com/contact/
Sarah
Craftsy
Same situation for me, my order # is 16046264, I have also been charged 10days before du date AND without receiving a renewal notice (as they state is the procedure on their own website). Please send my money back, I do not want you service, nor did I authorize a renewal before du date
For the past 2 days I have tried to login to the mobile app on my iPad and iPhone, I just keep getting an error message- WARNING: Server error. This has never happened before.
Hello Pamela,
I am sorry you are having trouble logging in on the app. Please make sure that you have the most updated version of the Craftsy app and any updates have been completed. You may try closing out of the app and retrying, or uninstalling the app and reinstalling. If you are still having trouble, please chat, email or call Customer Service for further assistance.
Sincerely,
Sarah
Craftsy
I have downloaded the app but it will not show any of the classes I purchased. I have 169 classes including a few just released. Why are they not showing in my app. I deleted the app and reinstalled incase I still had the app from the old company, but it still it will not show my classses.
Hi Debbie. I am sorry to hear you are having trouble accessing your classes on the app. Please contact our customer service team and they can assist you with this.
https://www.craftsy.com/contact/
Thanks
Sarah
Craftsy
How do I add the app to my Windows computer? Right now I am just going to the Craftsy website, but using the Website does not allow you to save classes as Favorites, etc. I much prefer watching classes on my computer!!!
I recently downloaded the craftsy app and logged in using my account information. I am a paid subscriber. The app does not show any of my many purchased classes, not a single one. How do I get them to appear?
Hello Nancy, Some previously purchased classes have either been retired or archived and are not available on the Craftsy App. However, if you visit: http://www.craftsy.com, you can access all your purchased classes by logging in to your membership with your username and password. Thanks!
I was debited a large chunk for annual sun]bscription. I was aware of this as i thought my only purchase was final. I need this cancelled and refunded. I have sent an email with no response.
Hello Sylvania, please chat, email or call Customer Service so we can assist you with your request. Thanks!
How do you become a craftsy instructor?
I keep getting server error message when I try to log into Craftsy app. Using the same credentials that I use for website. Please advise
Is there a Craftsy app for Kindle Fire?
Hello,
Thank you for contacting us. I am happy to hear that you are interested in the Craftsy app. Please follow the instructions below to download the app:
Apple Device:
1. On your iPhone, iPad, or iPod touch, open the App Store app.
2. Browse or search for the Craftsy app.
3. Tap or click the price or Get button.
Android:
1. On your device, open Google Play Store. or visit the Google Play store on a web browser.
2. Search or browse for content: i.e. “Craftsy”.
3. Select an item.
4. Select Install or the item’s price.
5. Follow the on-screen instructions to complete the transaction and get the content.
If you have any additional questions, please email or call Customer Service.
Sincerely,
Sarah
Difficulty canceling my Craftsy subscription so I don’t renew. Please help. Unable to cancel through Roku
Hello Sharon,
I am sorry to hear that you are having trouble cancelling. Please chat, email or call Customer Service for assistance with your membership.
https://www.craftsy.com/contact/
Thanks!
Sarah
Craftsy
I saved some videos on my favorite and downloaded some but couldn’t find it again. Please help
Can you please advise why I can’t stream from the crafts app to my tv like before when I had the blue print app?
How do you use closed captioning when playing the videos through the app?
Can’t seem to log in to the app, but I can log in on the web with no problem. I keep getting “Warning. Invalid Credential”. I’ve tried several times and getting the same message.
I have exactly the same problem!!! @customerservice pls help
Hello Nadja,
Thank you for contacting us.
Please reach out to our support team by phone or email for assistance with your membership: https://www.craftsy.com/contact/
Thanks!
I can’t find how to download the materials list on a class. Will you help ,e please?
Hello. Once you are logged into your account, you will find the Bonus materials below the class video. Click on the Bonus Materials tab and then you can download the PDF.
If you have any questions, please email or phone customer service.
Sarah
Craftsy
Hi Team, I am from india. While renewing my membership vial credit card, i am getting problem due to RBI guidelines. My membership is getting end in February.
Hello,
Thank you for contacting us.
For assistance with your membership, please email or call Customer Service.
Sincerely,
Sarah
Craftsy
I just get the error “Not found” when trying to log in on the app. Have reset password, re-installed and rebooted – same thing happens. Android10.
Hello Heidi,
I am sorry you are having trouble with the app. Please follow the instructions below to download the app:
Android:
On your device, open Google Play Store. or visit the Google Play store on a web browser.
Search or browse for content: i.e. “Craftsy”.
Select an item.
Select Install or the item’s price.
Follow the on-screen instructions to complete the transaction and get the content.
If you have any additional questions, please email or call Customer Service.
Sarah
Craftsy
My technical competence in installing an app on my phone is adequate. The problem is that the app responds with the message “Not Found” when I try to log in with my email address and password. I’m only unable to log in on the app, not on web. I have tripple checked that the data I put in is correct and have re-installed several times, getting the same result (an error message from the app). I’m a paying premium member, located in Europe.
Hello Heidi,
I am sorry to hear that you are still unable to login to the app.
Please contact our support team via email for additional support regarding your personal account. You can send that email to : craftsy@program-director.net
Sincerely,
Sarah
Craftsy
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