What is the “Purchase” option all about?
If you are a paid Craftsy Member, you have immediate and ongoing access to nearly every Class, for as long as your Membership Account remains active. To access the Class videos, be sure you’re logged-in to your Account. The “Purchase” option is simply an alternative way for you to own a given Class, beyond your Membership term in Craftsy. When you “Purchase-to-Own” this Class, you can keep it for your personal collection, and can enjoy on-demand video access to this Class even if your Membership expires. You won’t lose access, and you’ll be able to enjoy your library of purchased content without any expiration or condition.
If I’m a paid Premium or Gold Member of Craftsy, do I need to purchase the Class to have access?
Absolutely not. As long as your Premium/Gold Membership account is up-to-date and active, access to nearly every Class on Craftsy is included with your Membership. To enjoy a Class, just be sure that you’re logged-in to your Account. Once you’re logged in, all Class video lessons are “open” for you to view. Simply click on any lesson video in the order you wish to view them.
How do I know what the Class covers?
Nearly every Class has a free “Class Preview” video clip. This will give you a flavor for the Class Instructor and the skills or project that you’ll learn in the Class. In addition, each Class Lesson has a brief written summary of its content, including the length of each Lesson video. Lastly, under the Bonus Materials tab, you can see what extra elements are included with the video Class – usually a printable PDF resource, or two, is included. You will get a good feel for the complete Class content by reviewing these various elements.
Do I have to be a Member of Craftsy to purchase a Class?
Absolutely not. Anyone can “Purchase-to-Own” a Class without the commitment of Premium Membership. If you’re not a Member, when you click on the “Get Class Access” button, you’ll be given a couple purchase options. One of those options is to purchase the Class on its own. You would then own the Class and have access to it in your Craftsy account permanently – weather you’re a Member or not. Do keep in mind, however, that as a benefit of Craftsy Membership, you would have access to all Classes on the Craftsy site as long as your Membership is valid.
How do I “Purchase-to-Own” a Class?
First you should decide that the Class is what you want. Review the Class Preview video, and the various written descriptions of the Class and each Lesson before you purchase-to-own, so you have a good understanding of the Class content. When you’re ready to purchase the Class, simply click the “Get Class Access” (or it may show “Purchase Option”) and proceed. You will be given the option to join as a Premium Member of Craftsy, giving you access to this and all other then-active Classes throughout the term of your Premium Membership, or to purchase this one Class only, which you would then have access to perpetually.
How do I access/view my Class?
If/when you are a Craftsy Premium or Gold Member, you will have access to all then-active Classes on Craftsy. In that case, you can simply visit any Class page and enjoy the videos (be sure you’re logged in to your Membership Account).
If you are not a paid Member of Craftsy, but have completed a “Purchase-to-Own” transaction, you can access/view your Class by going to the MY ACCOUNT section of Craftsy. Within your MY ACCOUNT, a section labeled “Classes” will appear, including a link to watch the videos of your Class and to access any Bonus Materials included. You can access your Class(es) as many times as you wish, and you’ll never lose access to your Account information. Just be sure to Log In for access to MY ACCOUNT.
Is there a limit on the times I can view my Class?
No. You can view any Class as many times as you want, whenever you want – as long as your Membership to Craftsy is valid and paid, or if you elected to “Purchase-to-Own” a Class.
Can I view a Class on my tablet device or mobile phone?
No problem. All newer-model smartphones or other mobile/tablet devices with an Internet connection are able to play the Class videos. Simply Log In to your Craftsy.com Account to view any Class if you’re a Craftsy Premium Member, or if you elected to “Purchase-to-Own” a Class.
How do I get access to the Bonus Materials for the Class?
Unless you are a Craftsy Premium Member, or until you purchase a Class, the Class Bonus Materials (any PDF download materials, etc.) will not be accessible. Once you join as a Member or purchase-to-own a Class, each individual bonus element is accessible by simply clicking on each item. You’ll find these elements within the “Bonus Materials” tab underneath your main Class viewer frame. As with the Class video, you can access the Bonus Materials as many times as you like – or you can print them out also.
How does the Class Discussion benefit work?
Once you become a Craftsy Premium Member, or purchase-to-own a Class, you’ll have the ability to post a question, comment, or tip in the Class Discussion area. You’ll find the Class Discussion tab directly below the Class video frame. This is not a “live chat,” but a subject matter expert may answer posted questions. The responses may not be from the actual Class Instructor. You’ll be able to see all Class participants’ questions and input to take part in this virtual dialogue among others who have viewed the Class and are willing to share tips, answers, or ideas.
Can I print out Class Bonus Materials?
For any Bonus Materials element that is a PDF Download, yes you can. Found within the Bonus Materials tab, directly below the Class video frame, just click on the icon/button for any of the extra Class elements you want, download the asset, and print with your local printer.
Are there any system requirements to view the Class video content?
Your Class video content is best enjoyed when viewed on a device manufactured in the past few years, with a good broadband Internet or WIFI connection (not dialup). We also highly recommend using the latest version of Firefox, Safari, Chrome, or Edge as your Internet Browser. The recommended screen resolution is 1024 x 768 or larger.
Can I get a refund if I don’t like the Class?
If your access to a Class is through Premium Membership in Craftsy, then there is no refund available on any specific Class. A refund on a Craftsy Premium Membership will be applied on a pro-rata basis, within the then-existing term of your Craftsy Premium Membership.
If you did “Purchase-to-Own” a given Class, yes we want to make you happy. Even though you will have been able to view all videos and download any Bonus Materials, we have a 100% money-back guarantee on any Class you purchase on an a la carte basis (Purchase-to-Own). This refund is available if you request it within 30 days of your Class purchase. Please direct any refund request to our Customer Service team, using the Contact Us information on Craftsy.com. In an attempt to avoid this situation, please review the Class Preview video and the various other written descriptions of the Class and each Lesson before you purchase, so you have a good understanding of the Class content.
I am starting the smocked Guernsey socks. My pattern says K1p3K1 which does not work out when it’s time to decrease. I now realize it should say K1P3K2. That’s what is shown in the video, but not the written pattern. I am enjoying the class, and love the sock pattern. I have knit many socks, but the hints in the videos are extremely helpful.
I see that the error was mine. I needed to read the pattern to see how the K2P2 were created. Now that I’ve figured it out I am enjoying creating the pattern.
I purchased this class many years ago along with the yarn. I can’t access the patterns. I have tried everything below. Has anybody been successful?
Have you tried contacting Craftsy for help? You have to phone them. Super nice people to deal with.
Hello!
After purchasing this class years ago, I am finally making my way through it. I’m currently on the Serpentine sock and I have a question about RND 13 of the pattern:
“Work to MM, k8, k3tbl, work as set to eor”
Is the K3tbl correct? It decreases the three stitches made in RND 12 with the k1-O-k1 back down to one stitch. In the video, Lucy has mentioned several times that we should now have two more stitches on our instep than we do on our sole but the k3tbl has made mine equal again. Was it supposed to be (k1tbl)x3, maybe?
I hope that makes sense! Thank you!
Hope that
Nevermind! I must have misread the key on the pattern! 🤦🏻♀️🤓
The PDFs are not available. There’s a message saying “Bonus materials available after purchase”, but the class is free!!! Help please :)
Hello Sylvie ,
Thank you for contacting us. I am sorry to hear that you are having issues with accessing your benefits. I have included troubleshooting instructions below for you to try.
If you are using a mobile device, please delete your internet history. To clear your cache, please click the link below and select the appropriate browser:
http://www.wikihow.com/Clear-Your-Browser's-Cache
If you are using a computer, please attempt a hard refresh of your browser by pressing and holding Ctrl + F5 on your keyboard.
If you are on a Mac, please attempt a hard refresh of your browser by holding ⇧ Shift and click the Reload button. Or, hold down ⌘ Cmd and ⇧ Shift key and then press R.
If you have any other questions, please email or contact Customer Service at 888-891-7203.
Sincerely,
Steve
Craftsy
:( I can’t get the bonus material either. I did a hard refresh and cleared out my browser’s cache.
Thanks for your reply :) I’m using a computer; unfortunately the trick didn’t work, I still can’t download the PDFs.
Is the PDF for Serpentine Socks available anywhere? I made one sock in 2016 and now would like to complete the set. –Emily
Hello Emily,
The PDF should be located directly below the video screen.
If you have any questions, please email or call Customer Service at 888-891-7203.
Sincerely,
Steve
Craftsy
Hi, I’m knitting the Smocked Guernsey sock and I’m wondering if the sequence on rounds 8 & 9 is really ( p1, k2, p1) thank you
what are the socks sizes?
Thank you
I am on the last stretch of the smocked Guernsey sock. I see that I have pretty significant ladders right along where the decreases were done after the heel flap. There seems to be no way to upload a picture but I was hoping for some advice. I am casting on the second sock now so that when I’m actually done with this first sock I will have less inertia to overcome And I would like to avoid the ladders on the second sock.
I’m confused. I’m trying to start the facing for the Windowpane socks and Lucy says to use the variegated yarn, but the picture looks like she’s using the plain colored yarn.
Which picture are you referring to?
I am just now finishing up the Serpentine socks – I decided to try it on one long circular needle, and it took me quite a while to master THAT technique :) Lucy says there are written directions for the back pattern, but I have looked and looked, and have not been able to locate any written patterns. I have tried to read the chart, and have written down what I THINK is the pattern for each row from 43 to 57, but it would be very reassuring to have specific directions. Have I overlooked those instructions somehow?
If you click the Bonus Material tab, all 3 patterns are available to download.
Can one still buy the yarn recommended in these videos?
Doubt it. It was specifically made for Craftsy (before Bluprint) and sold exclusively in the now closed Craftsy store.
Check yarn.com! They are closing out the coffee cloudborn and have some other colors of some of the cloudborn yarns mentioned. They also have similar weight alternative brands you can use.
WEBS has all remaining Cloudborn Yarns. I just purchased yarn for the Guernsey and Serpentine.
I was able to view the patterns last week, around 13-14 November, but now the patterns for all three socks – Windowpane / Serpentine Toe-Down / Smocked Guernsey – are no longer available. Anyone know how to access / download / print the patterns?
Hello Kareen,
Hello Customer,
I am sorry to hear your having issues downloading. I have included troubleshooting instructions below for you to try.
If you are using a mobile device, please delete your internet history. To clear your cache, please click the link below and select the appropriate browser:
http://www.wikihow.com/Clear-Your-Browser's-Cache
If you are using a computer, please attempt a hard refresh of your browser by pressing and holding Ctrl + F5 on your keyboard.
If you are on a Mac, please attempt a hard refresh of your browser by holding ⇧ Shift and click the Reload button. Or, hold down ⌘ Cmd and ⇧ Shift key and then press R.
Let us know if you have any other questions.
Thanks!
Thanks for the quick response and help. I was able to access the materials again.
I am wanting to knit the Guernsy sock as my first sock project. Would a 100% Superwash Wool work well for a sock? It’s super soft, will it hold up to the wear and tear that a sock will take? Thank you!
I usually use 75/25 merino/nylon, but I’ve heard if you use 100%, if you use a smaller needle size then it wears very well because the fabric is denser. You’ll find there are a lot of opinions on the topic and strong feelings one way or another.