Alder Shawl

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31 Responses to “Alder Shawl”

    • Elaine Rutledge
      Elaine Rutledge

      I had to sign in to my account, then re-open the “View Now” in the email. In the page you will be sent are “Links” for you to select.

      Reply
      • Cathy Beasley
        Cathy Beasley

        So the comments section is not a contact point for the lesson. Makes no sense. I have written customer service last week. Still no reply. Will not be renewing membership. Thank you.

        Reply
        • Customer Service
          Customer Service

          Hi Cathy. Please let us know the questions you sent to customer service and I will check this out for you.
          If you have any other questions, please email or phone customer service.
          Thanks
          Sarah
          Craftsy

          Reply
  1. Cathy Beasley
    Cathy Beasley

    I have been working this thru week 2. Have posted some questions/remarks on week 2 lesson. Have received no response. Do you not give support to your classes?

    Reply
    • Customer Service
      Customer Service

      Hello Cathy.

      You are welcome to submit your questions directly to our experts through our contact us page located at the bottom of our website. Please use the link below to submit your questions to our experts:

      https://www.craftsy.com/contact

      If you have any further questions, please email or call Customer Service.

      Sarah
      Craftsy

      Reply
    • Doris
      Doris

      Where did you find the lessons? I cannot seem to locate them anywhere on the crafts site, and have not received the promised email links.

      Reply
    • Customer Service
      Customer Service

      Hello Gail, yes- looks like that is Premium content so as long as your membership is active- you can pick up on this project whenever you would like! Thanks!

      Reply
  2. Margaret Polglaze
    Margaret Polglaze

    This will be a fun challenge! I am glad you chose a yarn that is available to me locally. Thanks so much. Margaret Polglaze

    Reply
  3. Susan
    Susan

    Can you at least let us know the yarn weight and needle size so that we can have our material assembled. Many people will need to order yarn online and this delays the start of their shawl.

    Reply
  4. Paceda
    Paceda

    When I click on the class navigation link it just goes to the top of the current page.

    Reply
    • Customer Service
      Customer Service

      Hello Paceda,

      I am sorry to hear you are having issues when clicking on the navigation link. I have included troubleshooting instructions below for you to try.

      If you are using a mobile device, please delete your internet history. To clear your cache, please click the link below and select the appropriate browser:

      http://www.wikihow.com/Clear-Your-Browser's-Cache

      If you are using a computer, please attempt a hard refresh of your browser by pressing and holding Ctrl + F5 on your keyboard.

      If you are on a Mac, please attempt a hard refresh of your browser by holding ⇧ Shift and click the Reload button. Or, hold down ⌘ Cmd and ⇧ Shift key and then press R.

      If you have any other questions, please email or call Customer Service.

      Thanks,
      Sarah

      Reply
    • P
      P

      The link above appears to download the pattern to your computer without announcing it or explaining. If I am reading the blurb above correctly, the class itself will be unlocking at the rate of one lesson per week, with links to each week’s class being emailed to any premium members who have downloaded the pattern. (I presume this is what they will be doing; there is no start date given in any of the material I have seen, and no place to explicitly sign up as the class does not appear when I “Browse” the knitting classes.)

      Reply
        • Customer Service
          Customer Service

          Hi Lisa. Once you download the PDF for the Alder Shawl, you will see the directions for each week on the PDF.
          If you have any questions, please email or phone customer service.

          Sarah
          Craftsy

          Reply
          • Carolyn Ritter
            Carolyn Ritter

            checking with support. I’m not sure where the “directions for each week on the PDF” are because I have downloaded the pattern and there is nothing there that states anything about the weekly lesson. When I do a search, this class doesn’t even come up. What’s up? This is really frustrating and makes me want to cancel my premium membership.

            Reply