Comments on: 11 Fixes for Your Biggest Janome Sewing Machine Problems

By: Anira

Anira — Sun, 31 Mar 2024 10:23:02 +0000

Trøbles; the tread wraps around doen in the lower tread housing, i am not sure ig it is the overtread or the undertread. Have tried everything…..

By: Barbe

Barbe — Mon, 11 Mar 2024 20:31:38 +0000

trying to fix the plug that goes into the machine. have a Janome Excel 18W.

By: Jean

Jean — Wed, 27 Dec 2023 01:46:32 +0000

Button hole lever will not stay down on my Janome 740 sewist

By: Carol

Carol — Fri, 22 Dec 2023 19:21:48 +0000

I have an older Janome Decor computer, was working great till recently and I dont know what happened. it is not picking up the bobbin thread at all. It will sew along, then I look and it only caught the very first stitch then nothing aty all. I have rethreaded many times, I have changed the needle and bobbin many times. I don’t know why its doing this

By: Customer Service

Customer Service — Fri, 15 Dec 2023 22:48:58 +0000

In reply to Vickie Wassell.

Hello Vickie,

Hello,

I found a similar issue happening with a Janome MC 9900, perhaps the solution would work for your machine as well.

This answer was posted on this small appliance repair site (https://www.justanswer.com/small-appliance/m796z-janome-mc-9900-having-problem-needle.html) and worked for the owner of the MC9900.

The needle plate has plastic connection points that push down on a sensor in the back right of the race hook area. Make sure they are setting down into that area, and also make sure there is no dust blocking the sensor from recognizing the plate. If there is nothing visible blocking the plate from the sensor, there is a manual adjustment you can make to the sensor. You would need to take the case apart and raise up the sensor a very small amount until it reads the plate. Another note is to keep track of the screws when taking apart the case, and take pictures of everything so you can put it all back together.

I hope this helps!
Our Best Nicki
Sincerely,
Craftsy

By: Vickie Wassell

Vickie Wassell — Fri, 15 Dec 2023 18:21:39 +0000

Ticket #45324 Janome Horizon Memory Craft 9400 QCP – In the middle of sewing, a message appeared stating that the needle plate was removed. It was clearly in place as nothing changed while I was sewing. I removed the plate and tried reinserting. No change. I still have the warning message. I tried removing the plate and inserting a different needle plate. Warning message went off. Tried reinserting the zigzag plate I was using and the warning message appears again. I tried turning the machine on and off. I tried unplugging the machine. I tried reinstering the straight stitch plate and the warning message disappears. But everytime I try to insert the zigzag plate, the warning message appears again. I’ve scrutinized the plate and I can see absolutely nothing differenct about this plate than the others. Anyone else experence this? Any clue what the problem could be?

By: Mike

Mike — Thu, 14 Dec 2023 13:27:12 +0000

In reply to Donna. My wife has the same problem on her 11000se, it might be the circuit board is bad! ( just ordered a new one 2 days ago)

By: Brian torr

Brian torr — Tue, 12 Dec 2023 21:33:24 +0000

In reply to Customer Service. Will only sew 50 mill back or forward need a how to fix it.cheers brian

By: Donna

Donna — Sun, 26 Nov 2023 19:07:30 +0000

My Janome skyline S9 start stop button is stuck I think. It will not start using the button and I always use that button to run my machine. I just use this the other day and everything was fine now when I touch the button it doesn’t do anything. What is wrong?

By: Customer Service

Customer Service — Sat, 11 Nov 2023 20:33:33 +0000

In reply to Jane.

This sounds like a tension issue. A stitch should look fairly even on the top and the bottom, with the thread joining in the center of the layers of fabric. If it looks like there is more thread on the top of the fabric than below, it sounds like your needle tension is too tight. Try decreasing the tension and test the stitches until the seam looks more or less the same on the top and bottom.

The tension is typically controlled by a dial on the top of the machine, but consult your machine manual for more information on how to adjust the tension on your specific machine.

If that is still not correcting the issue, check out this Tension Troubleshooting (https://www.nationalsewingcircle.com/video/sewing-machine-tension-trouble-shooting-017343/) checklist.