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We’ve Whipped Up Some BIG News!

Hey crafters! We wanted to tell you about some big, exciting news for Craftsy. Below you’ll find a letter from our fearless leader, founder and CEO John Levisay, with all the details.

Craftsy Announcement

181 Comments

Clint

Congratulations Craftsy Team!

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Susan

“Lifestyle verticals”? Please explain.
I would welcome being able to view Craftsy content on TV and/or other small screen opportunities. When will that happen?

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Craftsy

Hi Susan,
Craftsy started with a single quilting class in 2010 and we have expanded into other “verticals” like sewing, cooking, gardening, and so much more! From day one, we’ve strived to connect with people who are passionate about pursuing their creativity, and we may explore similar passions in the future with NBUC!

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Michael Dearing

As a huge fan of the team, the company, and the wonderful service you built for the community, congratulations! It’s been an honor and a pleasure to be part of the journey.

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Craftsy

Thank you! The journey continues 🙂

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Beverly

Congratulations. I hope the classes will still be available indefinately and teachers available to answer questions as they are now.

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Craftsy

Hi Beverly,
Thank you! Craftsy will continue to be the same place you’ve come to love.

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Bobbi Maw

Congratulations Craftsy!!!! Not to put too fine a point on it, but what does this mean for the independent artists (pattern authors).

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Craftsy

Thank you, Bobbi! Great question. For our pattern designers, everything will stay the same as it is today — and with an opportunity for much greater exposure!

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sewhappy

I am thinking- Will the independent patterns be checked closer for mistakes and the need for updates? Many times I have been disappointed with patterns I have purchased though
Craftsy. People thinking they can write patterns. People who are still using unsafe items for the microwave. To mention a couple things. Thank-you

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Craftsy

Hi there! Our Pattern Marketplace will remain the same, so independent designers can upload their work to share with our community. If that ever changes in the future, we’ll be sure to let you know.

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Emily

Great news! Is there any way you might be able to use this acquisition to expand and develop a Roku station now? 🙂

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Craftsy

Hi Emily,
The great news about this acquisition is that our team will have a lot more resources at our fingertips, so we hope to expand our creative community in many ways!

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Carol

Roku would be awesome. I second that request.

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Christine

Roku…yes, please!

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Amy

There is a lot missing from this statement about how us the customers who have spent a lot of money will be affected. Will we lose or have to pay to keep our access to classses etc. The letter seems to address how great it is for Craftsy but what about the instructors and customers. More details would be appreciated especially by email directly to those with Craftsy accounts. I saw this on Facebook not from Craftsy.

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Craftsy

Hi Amy,
We are still the same Craftsy you know and love! You’ll still have full access to your classes and patterns.

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Holly Nielson

I also just hope that access to classes that have already been paid for stays the same. I have paid for a lot of classes to watch in the future as I can get to them. I hope this turns out to be a good move for you. 🙂 I know I sure miss seeing the new Moda fabrics for sale.

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Craftsy

Hi Holly,
Don’t worry, all of your classes include lifetime access, so you’ll still be able to watch them anytime, anywhere!

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Shirley Els

That is good to know – thank you. When I heard this from a fellow quilter, I went into panic overload-mode and fear of not being able to access my classes already paid for. Phew!

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Anna

Can you give us an idea of what ‘additional lifestyle verticals’ means. I assume you will be adding other things to Craftsy, but what will those categories encompass? Are you moving away from crafts, cooking, cake decorating etc.? You letter was very vague.

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Craftsy

While we are always looking for new ways to encourage and share crafting, our core classes and offerings will not change. From day one, we’ve strived to connect with people who are passionate about pursuing their creativity, and we’re excited to see what comes next in this new chapter with NBCU!

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Marie

I live in Germany, Europe and I have to say I absolutely LOVE Craftsy, the classes, the service, everything. I also love your fabric line Boundless. Will you still ship fabric and supplies to my place?

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Craftsy

Hi there! All of our shipping will stay the same, so you’ll be able to order fabric and supplies the same way you do now.

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De-De

I have to confess that this announcement terrifies me! I’ve yet to see an excellent, small enterprise be bought out by a big corporation and retain the same quality for the long haul. I really hope this becomes a “first” in my experience, but I can’t help but be concerned.

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Craftsy

Our new partnership with NBCU gives us the opportunity to do more of what you’ve already come to love and help reach many other passionate crafters. Our Denver team will continue to work behind the scenes to fuel your creativity!

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Primrose Bohne

Not just the classes – which we hope to have continued access to – but what about your Online Shop? It’s a great resource for a lot of us. I am somewhat sceptical.

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Craftsy

Hi there,
Our Pattern Marketplace will stay the same! You’ll still have access to the patterns you purchased and can browse patterns as always.

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Tetiana Ashley

Congratulations Craftsy!! You are my favorite!!! Your classes are amazing and customer support is great!!! Since I found you, I stopped browsing around. All my favorite classes and patterns, affordable fabric , notions and kits…. I can go on and on… you have everything I need!!!

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Craftsy

Thanks, Tetiana! We’re so glad to have you in our community!

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Jane Barklimore

I lovvvvvvve Craftsy! I tell anyone and everyone about the versatility and availability of being able to learn almost any craft/hobby from the wonderful Tutors and classes just waiting to be “clicked on”. Congratulations! Go for it John. Cheers Jane Barklimore

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Craftsy

Thanks, Jane! We look forward to bringing you more of the classes you love!

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Karen

The announcement letter should have been in the same size font as the other content, instead of smaller. Also, does this change mean our info will be shared with all their affiliates, etc.? Will we have less privacy?

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Craftsy

We have always placed a high priority on the privacy of the Craftsy community, and this partnership does not change that.

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Heather

How does this affect your overseas customers? I live in the UK and South Africa.

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Craftsy

Hi Heather,
Craftsy will stay the same for our members both in the U.S. and internationally — the only difference will be the opportunity to open our doors to more crafters like you!

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Fauzia

Will there now be commercials within our classes? I understand the need to sell for advertising but I really dislike that about other platforms. Please tell me Craftsy will remain commercial free.

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Craftsy

We don’t plan to drastically change the feel of our classes. We are dedicated to staying true to the Craftsy brand our members love, with a continued focus on creativity, education and accessibility to passionate crafters.

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Shana

How does this affect our access to our classes? What guarantees will the customers who have paid a lot for our classes have that we will not be charged a fee to view them later as time goes on? Or that there will be no restrictions later on on how often we can access our classes (I.e. Only can view a certain number of times a monubefore having to pay, etc.)? I agree with Amy who posted earlier, more details on how this impacts the Craftsy customers would be appreciated.

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Craftsy

Hi Shana,
This will have no affect on your access to classes. You’ll still have lifetime access and can watch them anytime, anywhere, with no restrictions.

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Victoria

Many of the users are justifiably concerned. No buy out of a beloved indie online company has EVER ended happily ever after. I can remember every time one of my favorites got bought out and then speedily shut down or absorbed into a mass conglomerate monster of different IPs, leaving the users to migrate to other sites, usually the “mainstream” things people didn’t like in the first place. Reading through some of the comments, Craftsy’s team still hasn’t been terribly forthcoming about actual details. All I’ve been seeing in reply to questions put forth by concerned users like myself is empty assurances and non answers. I think we’d like to hear that this caveat that Craftsy will remain Craftsy and up and running is in the contracts and agreements somewhere. And if they do shut down Craftsy where will we get this lifetime access in 15 years?

I love Craftsy, and I am seriously disappointed.

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Christine

Once the deal is made how can you be sure what you understand at this time to be true in the future? Not to be negative, but more often than not the concerns already voiced are valid. Many of us have invested in Craftsy validly expecting the future accessibility and quality we are enjoying today. It is my sincere hope that all our expectations for Craftsy’s future success in this new venture turn into reality!

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Margaret-Rose Stringer

Complimenti ! 🙂
I can never grasp why a company is happy to be bought out; but in this case I suppose it is on account of that exposure and so forth.
I’ve been a Craftsy fan for some time, and am delighted to learn that nothing will be lost to we users; and that more things will be on offer is a delightful prospect. There can never be too much Craftsy!

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Craftsy

Hi there! You are right, this partnership will allow us vast opportunities to expand our reach to more passionate crafters, and provide us more resources to continue making the classes, supplies and community we know our members love!

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Christina in FL

Dear John and everyone at Craftsy,

I trust this is a great opportunity for you all.

What do you mean by your last paragraph: “While still maintaining focus on the Maker spaces, the partnership is going to open endless category opportunities into additional lifestyle verticals.” Lost me on that proposal type of narrative.

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Craftsy

Thank you, Christina! This partnership opens the doors for Craftsy to explore new opportunities within NBCU’s impressive media portfolio. And while it’s still early to know exactly how Craftsy will leverage all that NBCU has to offer, we’re excited to share with our dedicated crafters once we do.

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Amy

So why would you sell if you don’t know how exactly it is going to work going forward? I’m sorry but I have yet to read a response from Craftsy that actually gives a concrete benefit to customers. Foe now I will not spend any more money until I see how this plays out. I’ve seen overpriced DVDs for sale, is that the new company? I just don’t feel like we are getting straight answers other than the owners must have just made a boat load of money, if they had to agree to stay on for 4 years. Again, I have yet to receive any sort of notice as a Craftsy member. It is unfortunate because I really enjoy my classes.

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Craftsy

We’ll be exploring several opportunities with NBCU’s content creation and distribution capabilities in the future. In the near term, the only thing that will change for us is greater exposure and resources to help Craftsy reach more creative people.

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Yvonne

I for one think Comcast/NBC is being allowed to become ‘too large.’ In the end, it cannot be a ‘good thing’ for consumers. It might be great for you because you wish to add to your coffers. But essentially, in the end, the consumer pays a price. Monopolism is taking over the world. Given time, there will be one giant company that will own everything and consumers will have no choice but to play ball if we want a service, or a product.

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Craftsy

Yvonne, Craftsy will continue to be the same place you’ve come to love, with the same people behind the scenes who pour their heart into what they do each day to help you fuel your love of making. Not only will our mission remain the same, but so will our dedicated team here in Denver. Craftsy will continue its commitment to setting a new standard for what it means to care about each of our members.

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Yvonne Jackson

And what happens after you step down as CEO 4 years from now?? This is what becomes a concern for us…

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Bev Hunt

A wonderful progression to a great team. Look forward to a future of great craft education.

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Craftsy

Thanks, Bev! We look forward to a bright future 🙂

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Vivien Cooper

Congratulations Craftsy team, I have loved the classes and have been amazed by your generosity in sharing free mini-courses and patterns. You have chosen your artists extremely well and the choice of courses has been excellent. I hope you go on to even more success, through gaining a well-deserved wider audience. Good luck in your new venture.

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immisceo

Oh dear. I was afraid of something like this. “Expansion opportunities into additional lifestyle verticals” – this kind of corporate non-speak sends chills up my spine. Things haven’t been the same here since October 2016 when the sweeping simultaneous changes to the app and website eviscerated the community component. This all sounds like there will be no regaining that. Bye-bye happy place on the web. Hello another corporate monolith.

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Craftsy

Rest assured the things you love about Craftsy will always be here. This is an opportunity to bring crafting to more people, provide greater accessibility, and open new doors for our crafters and instructors!

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Nadine Zielinski

I agree! Once that happened, things have not been the same at Craftsy! It is definitely not the wonderful site it was in the beginning. It’s like the beginning of the fall of Rome for us crafters!

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MissKittyCrafter

Very well said, immisceo! I totally agree with you and Nadine. Craftsy’s classes and customer service are still the greatest. However, the sudden massive overhaul of the website and app in 2016 destroyed Craftsy’s former charm and sense of community connection along with functionality. The app is awkward and riddled with glitches and errors, numerous patterns randomly disappeared from the library, and the selection of products just isn’t what it used to be. It’s rather sad; being homebound, I used to spend most of my time exploring the Craftsy website, buying supplies and classes, and connecting with other crafters. But now it’s a rather cold uninviting site that I rarely visit.

I do wish the best for the future of Craftsy and its customers. Perhaps the new partnership will be beneficial for all involved. But as others have stated, it’s rarely if ever a good thing for an independent business to get swallowed up by a mega-corp like Comcast. It’s also not very reassuring to learn the news by chance and to hear the same ambiguous corporate speak parroted back in response to valid questions and concerns instead of getting specific answers in plain language.

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Carrie

Absolutely a fantastic opportunity and new adventure. I enjoy Craftsy and will look forward to your journey. Congrats!

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DDSashaSue

I have been with Craftsy since the beginning and have watched the company grow and expand. Craftsy looks like a fun, young, innovative company and I have been impressed with the classes and platform. Watching Craftsy grow, there has been good and bad as with any young company. Not being a fan at all of Comcast, I find this news troubling. I hope I can still access my classes in the future and that classes, supplies and customer service does not become large corporate normal – sub-standard blah . I wish all the employees of Craftsy the best of luck being swallowed up by a monster corporation. It is usually great for the upper management but lousy for the boots on the ground.

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Craftsy

Hi there,
We can assure you that you can still access all your classes anytime, anywhere! Craftsy will continue to be the same place you’ve come to love, with the same people behind the scenes who pour their heart into what they do each day to help you fuel your love of crafting.

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Diana Dillard

Good for Craftsy, I guess. I also would have appreciated more information as to how this transaction will affect the classes I have purchased as well as information on how what I purchased, how I purchased it and when and where I watch it will be handled. These giant communication entities do not have the best reputation for placing their customer’s personal information above corporate profit. Some of that homespun “craftiness” seems to have gone commercial.

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Craftsy

Hi Diana,
This new partnership won’t have any affect on the classes you’ve purchased or how you access those classes — they’re still yours for life! Craftsy will continue to be the place you’ve come to love, and the same people will be working hard behind the scenes to set a new standard for what it means to care about each of our members.

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Margie Stankoven

On behalf of Craftsy customers, what information exactly about Craftsy customers, including credit care information and personal browsing and shopping practices will Craftsy share with the new owners and how will they be able to use that information. Will the new owners be able to SELL OUR PRIVATE INFORMATION OR USE IT FOR MARKETING PURPOSES?

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Craftsy

Hi there,
The privacy of our members has always been a top priority, and this partnership does not change that at all.

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Margie Stankoven

Well, that was certainly a non-answer. It’s important why? So you can sell it to advertisers? It’s important to you? It’s important to me also and I need a much better answer than this flippant one and I deserve a complete answer about now and in the future.

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Cath

Have you ever had something that was so good, that you loved so much, that it’s hard to see how someone can improve on it? So many times in our modern lives “New and Improved” means cheapened and worse. We will be watching to see if indeed, something so loved, will remain as lovable. I hope you are right and this is as exciting for us as it seems to be for you.

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Craftsy

Cath, we’re partnering with NBCU because they love what we’re doing already and doesn’t want to change that. In fact, they want to help us bring crafting to more people and create the great content you’ve come to know and love.

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Yvonne

I’ve been taking classes since Craftsy started, so have a lot of money and time invested. Hope you keep your promise that these classes will always be available to us.
Not so pleased with the fabric lines changes for quilting this year.

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Craftsy

You’ll still have lifetime access to all your classes! With NBCU’s partnership, we will have more resources available to provide great supplies, fabric and project kits that inspire you.

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Kathleen Funk

This sounds very good for Craftsy. I hope that this will help you find more ways to broadcast your classes to us.

For example, I would love to be able to watch my classes on TV. I don’t have a laptop, and watching on my phone while I am trying to follow the instructions the teacher is giving is challenging. I would like to watch my classes through an app on my Amazon Fire TV. Will this acquisition by NBCU give you more ability to come up with ways in which we can watch our classes?

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Craftsy

Hi Kathleen! Yes! NBCU loves what we’re doing and wants to help us expand so we can share our classes and content in more places and with more people. We don’t have immediate plans for Amazon Fire, but we’ll be sure to let you know if that changes.

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Astrid

Amazon Fire Tv or Amazon Fire Stick (which i have) is becoming huge, many people also watch Netflix on this. It can be easy to build an app for that without too many whistles and bells to start with.

You will be the first crafts platform on Amazon Fire as far as i know, so be quick with that!

Roberta

I’m sure this is very good for you, but it makes me very uneasy. I live in rural Colorado and we don’t have access to cable TV out here. Will others like myself be forced to buy the DVD’s to use the classes we’ve already paid for once?

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Craftsy

Hi Roberta,
You won’t need access to cable TV to enjoy Craftsy classes — you’ll continue to have online lifetime access to the classes you’ve purchased in the same way you always have!

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Catharine G Youngman

I also do not have cable as we decided it is not worth it when Roku, Amazon, Netfix, and Hulu are so affordable at less than half the cost. So I champion the Roku request or an app with an affordable cost.

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Bunny Bard

Hearty congratulations !
I have over 60 Craftsy classes and every single one of my experiences with Craftsy customer service associates has been exceptional ! You guys are a great team and I hope you all benefit greatly from this !
Sincerely
Bunny Bard

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Nancy Brown

Service and the attitude of Comcast toward customers has been notoriously difficult and unfriendly. I really hope that Craftsy can retain its positive attitude and good customer relations.

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Craftsy

Craftsy continue to operate with the same people behind the scenes who pour their heart into what they do each day to help you fuel your love of making. Our Denver-based customer support team measures their success in happy members, not handling times or “cases solved.”

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Tracey

Wow that is big news. Capitalism is really a great thing and this was bound to happen. Now craftsy will become another vehicle for the NBC empire to increase profits and further their social agenda. The prospect of those changes to what was a purely independent designer/instructor platform are not thrilling.

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Craftsy

Rest assured the things you love about Craftsy will always be here. This is an opportunity to bring crafting to more people, provide greater accessibility, and open new doors for our crafters and instructors.

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Yvonne Jackson

You keep saying the same thing: “This is an opportunity to bring crafting to more people, provide greater accessibility, and open new doors for our crafters and instructors;” I don’t see it in this light. What exactly are your plans to make this come true? And frankly; I don’t see “how” you will bring crafting to more people unless you start placing commercials via Comcast. Though we use Comcast for internet, phone, and cable TV, we find them lacking in ‘wonderful customer care.’ They play a good game of pretending, but they could use help in that department. I am still disappointed in your sale to Comcast. You’re going to have to prove to me and many others how this is a “good thing” for crafters and especially the customers you have now.

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Craftsy

We’ll be exploring a number of possibilities with NBCU’s wonderful distribution capabilities. It’s too soon to say exactly what those will be, but our mission to fuel creativity and joy will remain at the heart of everything we do. Our customer support team will remain in Denver to provide top-quality care our members, and the rest of our team will also continue working to make Craftsy a great place for crafters.

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Anna Engdahl

Thank you, it’s good to know I will always have access to the classes I have bought. There are classes I haven’t finished yet and I also like to review classes I have finished.

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NANCY DONAYRE-PUN

It’s good to learn that my lifetime access won’t be affected but I agree with Holly and Emily, It would have been nice to learn about this from an e-mail and not by chance, from this blog that I enter for a complete different reason. I have had a Craftsy account almost from the beginning and own a lot of classes. I entered the blog because I learned from an e-mail that now you are releasing DVDs of the classes that were already on sale and was wondering , what were the options for us who own a lot of them, and weren’t given the option before to get one, without having to pay for it again, since the new buyers are even given free shipping for a month.

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Linda

This begs the question: Will we be able to access our classes from our smart TV’s? I love being able to watch YouTube on the TV, and have often lamented that Craftsy was not accessible. Congratulations, and may we all be winners in this.

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Craftsy

While that’s not currently on the horizon, we appreciate the suggestion and are very excited for the many possibilities this exciting new partnership offers us.

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Hayley Walden

Congratulations Craftsy! Sounds like a well though out and savvy move which will ultimately be beneficial to us as a whole community. Best of luck in your continuing/new venture!

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Mary Fowler

Congratulations! I am glad to hear that the Craftsy classes I already purchased will continue to be available to me.

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Judie Harron

As a Craftsy customer, I love having lifetime access to all the classes and patterns I have already purchased and hope that continues. I am also excited and will patiently wait to see how this new venture expands. CONGRATS to CRAFTSY moving forward in this way! You are the BEST!

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Craftsy

Thanks, Judie! We’re excited for the future!

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Lauren

Congratulations Craftsy!! Will this affect your many international customers? Is it possible that we could be cut off from some features of future add one due to maybe licensing?

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Craftsy

Hi Lauren,
Craftsy will stay the same for everyone, including our international members. You’ll still have lifetime access to your classes!

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Wendy Forster

Congratulations. Hope the expansion includes South Africa.

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Lisa

With this new change, what will be different? I know we will still have lifetime access to our paid classes, but will there be more instructors, different kinds of classes? I’m kinda confused

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Craftsy

Hi Lisa,
The only change we anticipate is a lot of growth and exposure! This exciting partnership allows us to do more, grow our Craftsy team and continue to improve the quality of everything we do. We’ll still be the same site you know and love!

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Rebecca Potts Baker

Congratulations to all! We are seeing so much activity by various platforms to increase their content, increase availability and to expand to reach and serve more customers. I think NBCUniversal will be a great match for Craftsy and I am excited for you and for us as consumers. In the list of answers to expected questions – “While still maintaining focus on the Maker spaces, the partnership is going to open endless category expansion opportunities into additional lifestyle verticals.” Will Craftsy be moving to a wide variety of classes, i.e. Skillshare, Udemy, etc.? And, I read in another article that there is a partnership with with the Michael’s Arts & Crafts stores. Many of us have been hopeful that Craftsy would add the supplies needed for the art classes offered here. Could expanding the Craftsy “store” to include those supplies be in the future? Many of us also hope to see more drawing, illustration, painting, art & fine art classes. I’ve been here since the beginning and I love every minute of it! Every addition you have made to the platform has always been well done and a plus for the platform. I’m so happy to see that you will be remaining, John. Let’s move forward with all of the excitement we experience in what we learn here and how to apply it in our creative lives!

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Craftsy

Thanks for your kind note, Rebecca! This partnership will open many doors for us down the road, and the opportunities are endless! With NBCU’s support, we plan to continue producing more content that members like you know and love, covering many creative pursuits.

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    Judy Jones

    Congratulations! I’m excited for all of US! I look forward to watching Craftsy grow. Thanks to Craftsy, I can create anytime, anywhere without having to make time at a studiol My Craftsy library rocks. Thank you, and best wishes for even more fun.

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    Sharon Higgins

    Congrats to all at Craftsy! I have been with Craftsy for awhile now and absolutely appreciate the great classes and access to any and all supplies we need. Maybe you guys can look into making your classes available on Amazon Fire TV in addition to online? Anyway, keep up the great work!

    Sharon

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    Craftsy

    Thank you, Sharon! We don’t have immediate plans for that, but we will be doing our best to expand our community and reach even more people wherever we can.

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    Ruby

    congrats craftsy! I have enjoyed the classes and materials I have purchased. Enrolling in them has opened an opportunity to learn new crafts that I would not have been otherwise able to. Look forward to the new adventure.

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    Cherrylmaree 'Sarg' Rudd

    Congratulations! It has been wonderful watching the company grow over the past nearly 6 years that I have been part of your user base. I love the format and the quality of the classes is second to none. The future looks bright!

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    Niurka

    Glad that our class access does not change. Love Craftsy! Congrats!

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    Andrea

    Oh I am so sad about this. I have enjoyed Craftsy so much. The classes are great and the system to support them works so well. I value the online shop with great ideas and terrific diversity and value.
    Comcast is the worst. I have never had such a terrible experience with a business starting with clueless and convoluted customer service that takes literally hours for something that should take minutes. I hate trying to get service from a business that starts with assuming I know nothing provided by people who know far less than I do. Then there is their product which is touted as superior to others and is simply not. No wonder their store in my area has their customer service reps behind 2 inch thick bullet proof plexiglass.
    While I realize Comcast will not be running Craftsy, there most likely will be a sharing or influence of corporate approaches. I am really afraid this is where Craftsy “jumps the shark” Like so many things it was nice while it lasted.

    Reply
    Craftsy

    Our team is dedicated to giving our members the same Craftsy experience they’ve come to love. We’ll have the same people working behind the scenes, pour their heart and soul into what they do each day (including our fully Denver-based customer support team).

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    Estelle T

    Congratulations to you and Craftsy! I have enjoyed the classes, shopping supplies and kits from early on. Craftsy has driven the creative online community forward in many ways and I hope for even more innovated advances in the future.
    Thanks all the staff and instructors & designers.

    Reply
    Craftsy

    Thanks for your kind words, Estelle! We’re proud to have helped in your creative journey 🙂

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    Marie Gengarelli

    Congrats! Will this mean we will see Craftsy on our PBS stations in the near future? That’s how I got started in my quilting obsession watching who I will describe as the Queen of Quilts, EB.

    Marie

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    Craftsy

    Thanks, Marie! While that’s not currently on the horizon, we appreciate the suggestion and will be eagerly looking for ways to reach more creative people like you.

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    Denise Lawrence

    I am not happy to hear of cable control of my favorite craft and supply site. I have invested a lot of money in classes and would like assurance that those will continue to be available as they currently are. Why would you do this? I think it is a bad decision and may cost you considerable business.

    Reply
    Craftsy

    Hi Denise,
    We can assure you that you will still have lifetime access to the classes you’ve purchased. NBCU loves how we’re approaching the intersection between content and commerce, and they want to help us amplify what we’re already doing.

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    Crafty Lady J

    Awesome news! As a recent retiree from the Comcast NBCUniversal family, I can attest to their great leadership and focus on investing in their businesses to realize their full potential. Based on my experience, I am confident that an already great product is only going to become better yet!

    Reply
    Craftsy

    Thank you! We feel very confident in NBCU in helping make our creative community even better.

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    Rich

    Comcast may be good to employees but as a customer where they virtually have a monopoly on the cable tv market their service record and treatment of customers is the worst. You could not have picked a worse company to join.

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    Craftsy

    Rest assured that we will be working toward the same mission, with the same team working behind the scenes to provide the best possible Craftsy experience. Our fully Denver-based customer support team is committed to setting a new standard for what it means to care about each of our members.

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    Susan Margeson

    This is all well and done for Craftsy, there are a lot of unmentioned issues. You give the indications that all will stay the same; usually that is only for a short time. I have paid for classes that I have not even had a chance to embark upon. You say that they will be available, … available for free or a paid subscription to get to them. Why can’t we download them to our own library.
    I have heard same comments in the past when there has been an acquisition. The “same” stayed for a nano second, and then the consumer, has lost, and the company has gained again. This gives me pause. It may be great for Craftsy, but I think there will be a lost in it for those to participate in Craftsy, whether it be a consumer or a teacher, or for the patterns that designers place on the site.
    I am not doomsday lucy, but I lived through many acquisitions of wonderful company, the end result was not for the better good of the consumer only the company.

    Reply
    Craftsy

    Hi Susan,
    Our crafters and instructors have been and will remain our top priority, which is why we partnered with a company that understands and shares these values. Craftsy will remain everything you love with even greater opportunities to create and share what we love.

    Reply
    Yvonne

    I completely agree with Susan over the wish to download those classes which we have paid for.
    Why should we pay for DVDs? We have already paid for the class! There is already a very good
    craft company out there who sell downloads, and very good they are too. If they can do it, so can Craftsy.
    I live in UK, my internet reception causes repeated buffering because of the surrouning landscape. I would love to download my 50+ classes to my desktop.

    Reply
    Anna

    I sent my comment last night but have not seen it posted. Could you please explain what additional lifestyle verticals means. I assume you will be adding categories, but what are some of those categories. Your letter was very vague.

    Reply
    Craftsy

    Hi Anna,
    Thanks for your patience as we read through many comments from our members! Craftsy started with a single quilting class in 2010. Today, we offer more than 1,300 courses on everything from quilting to sewing to cooking to gardening, and so much more! From day one, we’ve strived to connect with people who are passionate about pursuing their creativity in many forms. It’s still early to know exactly what areas and crafts we will explore, but we’re excited to see what comes next in this new chapter with NBCU!

    Reply
    landev

    I am glad everyone is excited for you, I have major reservations about this. I hate to see such a great company get caught up in a company like Comcast. Best of luck to you and I hope the changes are all for the best of your company and your clients.

    Reply
    Craftsy

    Hi there! NBCU loves what we’re doing already and doesn’t want to change that. They want to help us spread Craftsy’s mission — make something that means something — to even more passionate crafters around the world.

    Reply
    Toni

    I’m very disappointed to hear this, very concerned that Comcast NBCU will turn the current lifetime access model into very high priced pay-per-view or monthly subscriptions just like cable TV. Also concerned that the independent pattern designers on Craftsy will no longer have a platform for their work (and no, I am not a pattern designer). I hope I am wrong about this. It helps a little to know that John will stay on as CEO for at least four years.

    I am excited to see classes becoming available on DVD. I would buy DVDs rather than pay a monthly subscription or pay-per-view.

    Reply
    Craftsy

    Hi Toni,
    Don’t worry, Craftsy classes and pattern marketplace will remain the same! NBCU is very excited to continue growing our relationship with talented designers and hope to offer them even more exposure.

    Reply
    Elsie

    As a Canadian I am hoping this will mean a store somewhere in Canada so we don’t have to pay the large amount on shipping.
    Love your classes and good to hear we will have the life time access to them, as I use them to learn how to quilt on a Machine

    Reply
    Craftsy

    Glad to hear you love the classes! While we don’t have immediate plans for a Canadian location, we’re excited to explore more ways to reach more passionate crafters in the future.

    Reply
    Lorie B.

    Not sure if this is good news or bad. Hopefully the prices will not go up with the new owner. I will also love to see more long arm quilting. Most of your classes are all sit down quilting. I keep getting a email that wants me to buy another class, but until you come up with more long arm class I don’t think I will buy any. Thanks for being great for all these years!

    Reply
    Craftsy

    Hi Lorie,
    Thanks for your note! We feel confident that we’ll have more opportunities to produce great content on a variety of topics in the future.

    Reply
    Gail

    This is great news. What are the chances of expanding across the pond. I have to wait for your sales to be able to buy classes and kits. Although quilting is popular in the U.K. We have nothing to match you guys and certainly don’t get the materials. Good luck for the future.

    Reply
    Craftsy

    Thanks, Gail! This partnership gives us a lot of exciting opportunities; we don’t have any immediate plans for expansion, but we’ll certainly let you know if we do in the future.

    Reply
    LoAnn

    What is Roku, and how does it work? Same question about the others-Netflex, etc.

    Reply
    Diane

    while you’ve answer most of our questions, my concern is for privacy. What assurances do we have that our personal information as well as our purchasing information, our viewing habits, our browsing history, etc., will be held as confidential? I had asked these questions in a comment that didn’t get posted, although my post was polite and respectful. Comments?

    Reply
    Craftsy

    Hi Diane,
    Thanks for your patience as we move through a high volume of comments. The privacy of the Craftsy community has always been paramount, and this partnership does not change that.

    Reply
    Phoebe

    Craftsy is an awesome place to learn and feel like part of a community. I am certainly looking forward to what Craftsy holds in the future. Congratulations!!

    Reply
    Candy

    Congratulations ! I have enjoyed Craftsy since the beginning & have lost count at the courses I have taken. All which were very enjoyable. I wish the team all the success in the world.
    Thank you for what you did so very well!

    Reply
    SharonH

    Congrats!!! I’m new to Craftsy, but very much look forward to seeing exciting changes and improvements.

    Reply
    Tammy

    Congratulations!! Craftsy is my go-to for patterns, classes, and ideas. Are you going to become more like Etsy, just a buy/sell marketplace sans blog, free patterns, idea pages, etc.? I’m hoping by “additional lifestyle verticals” you aren’t meaning Craftsy is going to get into political or social issues. As much as I adore Craftsy and tout it to all my friends, I come here for sewing and quilting, NOT reminders of why I stopped watching NBC.

    Reply
    Craftsy

    Hi Tammy,
    We’ll still be the same Craftsy, with plenty of inspiration available for our members — in fact, we hope this partnership can help us do even more of that! We intend to remain in the creative space and work with passionate makers, even as we expand.

    Reply
    Karen Pancoast

    I have been with Craftsy for a few years and collected quite a few classes. I think the “announcement” that you emailed to all of us probably looked good to a business communications director. But after reading all the questions above, it seems that your list of anticipated questions should have started by addressing the interests of us everyday crafters and our access to all our classes. You have reassured me, but it would have been so much more “exciting” for us to know that we are secure in what we have purchased.

    I would suggest that the next “announcement” you make to us Craftsy members start by thinking more about your intended audience of crafters and not say things like, “While still maintaining focus on the Maker spaces, the partnership is going to open endless category expansion opportunities into additional lifestyle verticals.”

    I love Craftsy, and hope you continue adding more classes and more opportunities for us to access them. Congratulations.

    Karen P

    Reply
    Maggid

    You’re Happy? Then, so am I.
    Thank you for All The Good You Do.
    All the terrific adventures you have offered . . . and supplies to help along the way . . .
    Congratulations!
    You Deserve Every Good Thing,
    -g-

    Reply
    Doreen S

    Congratulations. But I hope this isn’t part of the same Comcast that got so much negative attention in the the news in Oregon lately.

    Reply
    Constance Hildebrand

    Looking forward to new learning opportunities and products–especially in my areaS of papercrafting and watercolor. Congratulations!

    Reply
    Judith Kapoun

    Scanned the comments to see if this had been asked….will we be able to view purchased Craftsy lessons on a Kindle?

    Reply
    Craftsy

    Hi Judith,
    We don’t have immediate plans for Kindle capabilities, but we are excited for many opportunities to expand our community and reach even more people wherever we can.

    Reply
    Rose

    Craftsy has enhanced my life in many creative ways. Thank you. I look forward to improving my skills with your wonderful classes. I live in a rural area. We don’t have television and our internet connection is not strong. Craftsy classes often get “stuck” – very frustrating! Can you offer something to help in this regard? For example, will we be able to download classes rather than having to watch them via the internet? Other ways to help us rural folks?

    Reply
    Craftsy

    Hi Rose,
    Thanks for your comment! We recently made many of our most popular classes available on DVD, which many members like you have been asking for. You can see those ones here: https://www.craftsy.com/a/shop/dvd And in the future, we’ll continue working to make our classes even more accessible.

    Reply
    Esther

    That’s great! I hope this finally means that glitches in the Craftsy platform will now be fixed, and that Craftsy will be able to ship to more countries outside of the US. So much room for improvement, and now the funding is there. Congrats!

    Reply
    Craftsy

    Thanks, Esther! Our team will continue working hard to make our site and services the very best they can be. If you do notice any specific bugs, please let our customer support team know here: https://www.craftsyhelp.com/hc/en-us and we’ll make sure the right people know about the issue.

    Reply
    Beth Hicks

    Congratulations! Craftsy is my favorite go to spot for instruction on many of my interest. I’m looking forward to this new format.

    Reply
    Sonja Brandt

    Same thing happened with ‘Big Picture Classes….soon all went for monthly pay. Classes that were pd for already had to be downloaded to own computor, but some were not transferable. leaves a bad taste in my mouth for just another go around of the same. Good things can never stay the same, change always comes…s

    Reply
    Craftsy

    Hi there! We can assure you that we’re still the same Craftsy you know and love, and you’ll always have lifetime access to the classes you’ve purchased.

    Reply
    Sonja Brandt

    That s exactly what BIG PICTURE classes said….that we will always have lifetime access….till we didnt!!

    Reply
    Carmen Lucero

    I congratulate you on the great expansion! I especially am very happy to know nothing will change as far as access to my classes and ability to purchase products. I have over 60 classes in my library and hope to add more soon! The teachers and lessons are excellent! Thank you for the many opportunities to purchase classes with the many and frequent sales you offer.

    I’m glad you are staying four more years, you have done a great job so far and I look forward to more exciting news coming from you and your hard working team!l

    Carmen

    Reply
    Barbara Fyfe

    Hi John, Congratulations on the expansion of Craftsy. I’m from Australia and love the Craftsy classes, looking forward to continuing with the classes and improvements whatever they might be. Some TV programs would be good, I only have free to air TV, would be nice if our TV channels picked up something like this! Guess I can live in hope! All the best.

    Reply
    Marcia L Greene

    Sorry to hear this. I really don’t like it when a nice, friendly SMALL company is gobbled up by big business. The friendly, caring feeling is dumped by the wayside in favor of bottom lines.

    Reply
    Craftsy

    We can assure you that our same Denver-based team will be working behind the scenes to continue making Craftsy a place that fuels your creativity.

    Reply
    Louise

    I would love to be more positive, but anyone who has worked for a company that’s been sold or taken over knows the new guys bring in their own people eventually and out with the old! They agree to everything at first but They always change the rules after they are in charge. Good luck to Craftsy and customers. Hope we stay the same. Thanks for listening!

    Reply
    Craftsy

    Thank you for your note, Louise. Rest assured, NBCU is committed to the Craftsy mission remaining the same, as well as the dedicated team staying on board here in Denver.

    Reply
    Cathy Garite

    I am so saddened by this turn of events. Of course it is good that the founders of Craftsy will reap a large return on their investment. Their hard work creating and bringing this quality and much-loved platform to the marketplace deserves a great reward. However, when such a large corporation takes something like this over it almost always declines in quality while costing consumers more. Eventually, executives far removed from the users will be making decisions which affect their bottom line without regard for the consumer. I sincerely hope they prove me wrong.

    Reply
    Cath

    As you can see from our replies, many of us have worked for companies who have been absorbed by larger firms and the outcome was never good. Just this week we read a document about words to use when delivering bad news. “We’re excited” topped the list. So when I read your email it sent a chill down my spine. Craftsy is too precious to lose, it’s scary. We all have invested a lot of money and ourselves into your venture and we don’t want it to go the way of the dodo. Sorry to be so skeptical. Maybe it’s a sign of the times that we just don’t see something good coming from this. We’ve seen and experienced too much. All your repeated claims, we’ve heard it all before. I hope you prove our experience wrong this time. I truly do.

    Reply
    Suze

    NOT thrilled. COMCAST: NOT KNOWN FOR CUSTOMER SERVICE!

    If someone wants to put a company or person down, the saying is, ‘trained for CS by COMCAST.’ No joke! Just saw it today in reference to Huckabee….

    Reply
    Craftsy

    Suze, Craftsy will continue to be the same place you’ve come to love, with the same people behind the scenes who pour their heart into what they do each day to help you fuel your love of making. Not only will our mission remain the same – so will our dedicated customer support team here in Denver. Craftsy will continue its commitment to setting a new standard for what it means to care about each of our members.

    Reply
    Elena Murphy

    Any chance we can not have our personal information given to NBC? I’m actually super bummed about this news and figure this place will start looking more like Udemy than the small, intimate vibe that exists now. I suppose the writing was on the wall once +$100 classes started showing up. Nothing good will come of this, at least not for customers.

    Reply
    Craftsy

    Rest assured, Elena, the privacy of our members has always been paramount, and this partnership does not change that.

    Reply
    Marty

    Im unhappy as a craftsy user with this being owned by a tv network. Will we start seeing tv trailers and monetized ads and get bombarded with ###### emails promoting nbc & universal vacation packages? I watched in horror as Yahoo turned tumblr into a freaking ads showcase of clickbait. Is this gonna happen on craftsy as well?

    Reply
    Allison

    Congratulations! I just love Craftsy and I recommend it to potential makers all the time!!

    Reply
    Bob Pony

    Please support Amazon’s FireTV. There are lots of developers out there that could spin an app for you – and watching the classes on a tv would be much better than in a browser. Please get your footprint onto more devices…

    Reply
    Francine Epstein

    How come Craftsy is adding less quilting classes than before?

    Reply
    Marilyn Brady

    It would be reassuring to have the DVD’s Craftsy recently offered at no charge as a guarantee for classes purchased. As archaic as that is.

    I have enjoyed Craftsy for many years however, this past year has been disappointing due to the format change. Also, I have had no success getting assistance to resolve an issue with one class where the recipe page is blank.
    These issues have prevented me from investing in any other classes from Craftsy, an estimate of over $400.00 possibly more.

    What I have learned with online subscription programs, there is no such thing as a guarantee if the company fails.

    Good luck to you and the future success of Craftsy.

    Reply
    Cindy Stouten

    Is Craftsy phasing out selling other products other than their own lines and are you eliminating the bag and sewing kits completely? Ive noticed that since Craftsy was bought new fabrics in the sewing/quilting kits are mainly only available in Boundless, Lilly Loom, ect. or if they are available in other lines its very sparse. I also noticed that every class Ive purchased since Craftsy was bought out, the teacher is using Craftsy fabric lines. Is this the direction Craftsy is moving in? To be more specific, is Craftsy only going to be selling the fabrics from their own line?Also is there was a way I can save the 100s of classes Ive bought to a USB? I would be devastated if for whatever reason I could no longer access them because of the amount of $$ spent. Thank you for taking the time to read.

    Reply

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