FAQs

Craftsy offers online crafting classes, taught by world renowned instructors who love the craft as much as you do. Craftsy classes are online, so they are available to you anytime you want for as long as you want, There is no scheduled class times, so you can enjoy them entirely on your own schedule. Each class is taught by an acclaimed instructor and consists of several hours of HD-quality video content... but Craftsy classes are much more than just a video!

While taking a Craftsy class, you can:

• Ask your instructor questions, upload photos, and get personalized responses
• Participate in discussions with your classmates
• Access supporting class materials - including patterns and helpful tips & tricks
• Bookmark your favorite moments in the video so that you can easily re-watch them and take notes that you can refer back to anytime

Craftsy classes are taught completely online, accessible from any computer or mobile device connected to the internet. They are available to you anytime you want, for as long as you want. Craftsy classes have no scheduled class times, so you can enjoy them entirely on your own schedule. Your access never expires.

Forever and ever. Your access to your Craftsy classes never expires. You can come back to them anytime and watch them as many times as you would like.

Yes! You can access Craftsy from any computer or mobile device with a high speed internet connection.

We love YouTube and have spent more hours than we would like to admit watching cats fall off television sets. However, if you want to find high quality content and actually learn something, doing so on YouTube often requires hours of digging through videos to find the useful nugget you need.

In contrast, Craftsy was designed specifically to provide the best learning experience possible online. Each Craftsy class is taught by a well-known, expert instructor and consists of several well-structured hours of HD-quality video content... but Craftsy classes are much more than just video!

While taking a Craftsy class, you can:

• Ask your instructor questions, upload photos, and get personalized responses
• Participate in discussions with your classmates
• Access supporting class materials - including patterns and helpful tips & tricks
• Bookmark your favorite moments in the video so that you can easily re-watch them and take notes that you can refer back to anytime

Lots and Lots! You can find all Craftsy classes by visiting the class catalog.

There are a few system requirements. The good news is you likely have everything you need. Craftsy is best when used on a computer manufactured in the past couple of years with a good broadband internet connection (not dial-up). We also highly recommend using the latest version of Safari or Chrome (download Chrome here) as your internet browser. The recommended screen resolution is 1024 x 768 or larger.

There's a Craftsy iPad and iPhone App available for FREE in the apple store. Check out our apps here! When you view your classes from the iPad/iPhone app will have have all the interactive features you've come to love from your computer like asking your instructor questions, posting photos, or downloading the class materials (to view them, please make sure you have iBooks installed).

If you aren't able to switch your class from a vertical view to a horizontal one, check the switch above the volume buttons on the right side of your iPad. Depending on how your iPad is set up, this button when turned on (you will see orange) may lock the orientation and prevent you from moving it into landscape mode. If you see this orange dot, please slide the button up so you no longer see the orange circle.

If that doesn't help, your button may be set to mute your volume. In this case, click on the home button once to get to your home page. Then double click on the same home button, this will open a bar at the bottom with your open apps. If you swipe this bar to the right you will see the orientation settings. In the left corner you should see a icon with an arrowed circle. If there is a lock icon in the center, please click on it once to remove the lock. This will allow you to change your iPad's orientation.

Yes! You can watch your classes from any device with a high speed internet connection. Please keep in mind to partake in the interactive features like asking questions, taking notes, and accessing class materials, you will need to view from the free Craftsy ipad/iPhone app or your full computer. As Craftsy proceeds to grow we will continue to release more options and apps for our entire Craftsy community. We understand not everyone has an iPad and we want to make sure everyone can enjoy the site in the best way possible. We're working on more app options now! Until then, you can continue to enjoy the full Craftsy experience from your laptop or desktop computer.

So, you've found the perfect class for you. Let's get you started! Just hit the orange "Add to Cart" button to proceed to checkout. Once you've completed the process, you can start your class now or later. Once enrolled, the class is yours for life!

You're ready to get started on your class, great!

You can login and access your classes and workshops anytime by clicking here.

• Enter your email
• And your password. Don't remember? Just click on "Forgot Password?" and we'll email you a link to reset it.

Once logged in, click on the "My Craftsy" tab and you will see a list of your classes and Workshops under "My Classes & Workshops."

If you don't see your classes once logged in it's possible you might have a second account on Craftsy. Please contact our support team at help@craftsy.com and they'll get you back to your classes.

We want to make sure you love all of your classes. If you don't, let us know and we're happy to honor our 100% refund gaurentee, just fill out our Money Back Guarantee form.

No, not at all. If you want to use your Facebook photo to represent you on Craftsy, or if you want to share anything on Craftsy with your Facebook friends, you can do so, but you certainly don't have to.

We are always looking for fantastic instructors. If you are interested in teaching a class, please complete and submit our Instructor Class Proposal Form. You will be asked to provide several details we use in identifying and selecting world-class instructors and classes, including: a description of the class you would like to teach, your professional bio, and a link to your website.

Once you've begun watching your class, you will see a "Materials" tab above your video. If you click on this tab you will find printable resources for your class! Depending on how your computer is set up, they may automatically download to a file on your computer or you may be asked to choose where to save them.

Having trouble downloading them? Please see the question below: I'm having trouble viewing PDF's. Can you help?

If you are having trouble downloading your class materials or other PDF's on Craftsy, please make sure you have the most updated version of Adobe Reader (this is different from other Adobe programs such as flash.) This is available for free here: download Adobe Reader.

You may also want to try downloading these PDF's from a different browser. We highly recommend Google Chrome, this is a free browser which can be found here: download Chrome.

If PDF's are printing in odd characters it sounds like you need the latest version of Adobe Reader (this is different from other Adobe programs such as flash.) This is available for free here: download Adobe Reader.

Forever and ever. Your access to your Craftsy classes never expires. You can come back to them anytime and watch them as many times as you would like.

No, not at all. If you want to use your Facebook photo to represent you on Craftsy, or if you want to share anything on Craftsy with your Facebook friends, you can do so, but you certainly don't have to.

The Craftsy App for iPad can be downloaded directly from the iTunes App Store^(sm) or from our apps page. Check out our apps here!

You're ready to get started on your class, great!

You can login and access your classes and workshops anytime by clicking here.

• Enter your email
• And your password. Don't remember? Just click on "Forgot Password?" and we'll email you a link to reset it.

Once logged in, click on the "My Craftsy" tab and you will see a list of your classes and Workshops under "My Classes & Workshops."

If you don't see your classes once logged in it's possible you might have a second account on Craftsy. Please contact our support team at help@craftsy.com and they'll get you back to your classes.

Once you've begun watching your class, you will see a "Materials" tab above your video. If you click on this tab you will find printable resources for your class! Depending on how your computer is set up, they may automatically download to a file on your computer or you may be asked to choose where to save them.

Having trouble downloading them? Please see I'm having trouble viewing PDF's. Can you help? in our technical help section.

Did you forget your password? Not a problem. Click here.

• Enter your email
• Click on "Forgot Password?" and we'll email you a link to reset it.

You can update your email address on Craftsy by first signing in with your old email address, then:

• Once logged in, click on your profile picture at the top right of your screen and select "My Settings" from the drop down menu
• Click "My Account"
• Edit your email and be sure to click "Save"

You'd like to change and or manage your email subscription with us, we understand. You can manage your subscription settings by doing the following:

• Log in here
• Click "My Settings" on the left side of your screen
• Click on "Email Notification Settings"
• You can then select which notifications you would like to receive

See a class that's perfect for a friend or family member? Just click on the class you are interested in from our class catalog. You will see a icon "Buy as a gift" found on the right side under "Add to Cart." On the checkout page you'll see an option to have the gift send up to 4 months in the future!

If you aren't sure which class to give, not a problem! You can give "Any Class" gifts which will let the recipient choose the class that's right for them. Just click on the "Give Any Craftsy Class" button found under "My Craftsy" or click here to learn more.

You got a Craftsy class as a gift, congratulations!

To redeem your gift, just follow the link you received in your gift email from Craftsy. If you already have the class in your cart that you are interested in enrolling in as a gift, just make sure to remove the class first, then follow the link so you'll see the class appear for free. If you are having trouble please send an email to help@craftsy.com with the gift link you received and we'll make sure you can redeem your gift and get started on your class right away.

You'd like to unsubscribe from Craftsy emails, we understand. You can manage your subscription settings by doing the following:

• Log in here
• Once logged in, click on your profile picture at the top right of your screen and select "My Settings" from the drop down menu
• Click on "Email Notification Settings"
• You can then select which notifications you would like to receive or opt out by unselecting these settings

We will miss you but we understand that it can get overwhelming to receive too many emails. You can manage your subscription settings anytime by doing the following:

• Log in here
• Once logged in, click on your profile picture at the top right of your screen and select "My Settings" from the drop down menu
• Click on "Email Notification Settings"
• You can then select what emails you'd like to see from us

We want to make sure you love all of your classes. If you don't, let us know and we're happy to honor our 100% refund guarantee, just fill out our Money Back Guarantee form.

See a class that's perfect for a friend or family member? Just click on the class you are interested in from our class catalog. You will see an icon "Buy as a gift" found on the right side under "Add to Cart." On the checkout page you'll see an option to have the gift send up to 4 months in the future!

If you aren't sure which class to give, not a problem! You can give "Any Class" gifts which will let the recipient choose the class that's right for them. Just click on the "Give Any Craftsy Class" button found under "My Craftsy" or click here to learn more.

You got a Craftsy class as a gift, congratulations!

To redeem your gift, just follow the link you received in your gift email from Craftsy. If you already have the class in your cart that you are interested in enrolling in as a gift, just make sure to remove the class first, then follow the link so you'll see the class appear for free.

If you are having trouble please send an email to help@craftsy.com with the gift link you received and we'll make sure you can redeem your gift and get started on your class right away.

Once enrolled in a class, your access will never expire! You can sign in here and find all of your classes.

If you are signed into your account and you don't see all of the classes you enrolled in, it's possible you might have a second account on Craftsy. We're happy to help merge your accounts!

Please contact our friendly support team by emailing help@craftsy.com and provide us with any alternative email addresses you might have used to sign up for Craftsy, your order number, or more information on the payment like a unique PayPal transaction ID or the first and last name used on the card used to purchase the class.

Redeeming your class voucher will open take a few quick steps!

• First locate your confirmation email from groupon, living social, etc. In this email, you will find a direct link to redeem your code such as www.craftsy.com/groupon, www.craftsy.com/livingsocial or www.craftsy.com/giltcity.
• Once on this page, you will see a box to enter your code (for multiple class options, codes are often separated by dashes)
• You will now see classes appear as free. Add the class you would like to your cart and complete checkout to get started on your class right away.

Please note: If you class you are interested in is already in your cart from a previous visit, please be sure to click "remove" and add it back again for free.

Yes, our limited quantity items do sell out.

When an item sells out we cannot guarantee that we will have another deal including the same product and/or at the same price. We always looking to bring you great supplies, so continue to check back on Craftsy Supplies even if what you are looking for has sold out!

For each physical good order shipped by Craftsy (please note some items are shipped by a third party indicated in the product description before checkout), you will receive an automated email with a tracking number.

You can also find this information in your order history. Sign in here, then click on "order history" located in the grey bar towards the top of your screen.

Orders placed in the US should arrive within 7-10 business days once shipped.

Please note we do not guarantee every product will arrive within that time frame. For each package we will provide a tracking number by email that will allow you to follow your order along its journey. You can also find this tracking number in your order history on Craftsy, just click on "Your Account" in the top right hand corner of your screen, then in the gray bar you will see "Order History" to the right.

Vogue pattern orders in the US are expected to arrive in 14 business days. Please allow additional time for international orders.

If you have not received your pattern within the estimated arrival time or you think you might have provided an incorrect shipping address, please send us an email at help@craftsy.com with your shipping address and pattern size and we'll make sure your pattern is on it's way to you.

We love to offer students an option to get their class supplies in one place!

To do this, we've partner with a number of different manufacturers to be able to offer you patterns and kits for your classes. You will automatically be provided with tracking information for any part of your order that is shipped from Craftsy. Please not items shipped from third parties will not have a tracking number associated with them.

If you have any questions about your order, please reach out to our support team at help@craftsy.com and we're happy to assist you with your order.

All orders shipped outside the United States are subject to appropriate taxes and tariffs determined by the receiving countries government based on the contents of your order.

These fees are in addition to shipping and handling charges. You will see any and all fees applied to your order before you submit payment and checkout.

If you decide to cancel your order, please notify Craftsy Customer Support as soon as possible by emailing help@craftsy.com with the subject line: "Cancel My Order" or "Change My Order." We'll do our best to catch these orders before they are processed at our warehouse!

Please note we cannot make quantity changes or shipping consolidations once an order has been placed.

We will miss you but we understand that it can get overwhelming to receive too many emails. You can manage your subscription settings anytime by doing the following:

• Log in here
• Once logged in, click on your profile picture at the top right of your screen and select "My Settings" from the drop down menu
• Click on "Email Notification Settings"
• You can then select what emails you'd like to see from us

Products eligible for return must be returned within 30 days of item delivery date in it's unused, original condition. Returns are accepted for orders that are incorrect, incomplete or damaged. Once we receive this item in the original condition we will issue you a full refund to your original method of payment for the cost of your product (unfortunately we are unable to reimburse shipping costs).

To return an item, please fill out our service guarantee form.

PLEASE NOTE: Not all Craftsy products are eligible for return. If a product is not eligible for return, it will be listed within the deal description.

Certain products (ex: Mystery Box Sales) are not eligible for return as they are final sale items. Items will be clearly marked as NOT eligible for return within the deal description. Once purchased, the customer is fully responsible for the item.

Are you looking for a project for your items? Check out Craftsy Classes or the Craftsy Pattern Store for inspiration!

We hold ourselvse and our products to high standards so we sincerely apologize if you received a damaged item. In order to process a refund for a damaged item, the item must be returned to Craftsy in the form you received it in. Once received, we will refund your original payment. If you receive a damaged item, please contact our support team for further help at help@craftsy.com

To bring you some of the highest quality yarns at discounted prices, the yarns we offer on Craftsy are often obtained from the manufacturers in a limited quantity.

Many of our products are hand dyed and made in small batches, which makes matching dye lots increasingly difficult. While we always do our best to match dye lots, like many other online retailers, we can't guarantee matching dye lots across an entire order.

Yes! You can access Craftsy from any computer or mobile device with a high speed internet connection.

There's a Craftsy iPad and iPhone App available for FREE in the apple store. Check out our apps here!

When you view your classes from the iPad/iPhone app will have have all the interactive features you've come to love from your computer like asking your instructor questions, posting photos, or downloading the class materials (to view them, please make sure you have iBooks installed).

Yes! You can watch your classes from any device with a high speed internet connection.

Please keep in mind to partake in the interactive features like asking questions, taking notes, and accessing class materials, you will need to view from the free Craftsy ipad/iPhone app or your full computer.

As Craftsy proceeds to grow we will continue to release more options and apps for our entire Craftsy community. We understand not everyone has an iPad and we want to make sure everyone can enjoy the site in the best way possible. We're working on more app options now! Until then, you can continue to enjoy the full Craftsy experience from your laptop or desktop computer.

There are a few system requirements. The good news is you likely have everything you need.

Craftsy is best when used on a computer manufactured in the past couple of years with a good broadband internet connection (not dial-up). We also highly recommend using the latest version of Safari or Chrome (download Chrome) as your internet browser. The recommended screen resolution is 1024 x 768 or larger.

While Craftsy classes are not available to download for offline viewing, your online access never expires! Craftsy classes are available to you from any computer or mobile device with high-speed internet connection anytime you want them!

Want to see how to get the most out of your interactive class? Give this short video a watch.

We're sorry to hear you are having trouble watching your class! Things should be running smoothly as long as you are viewing from a high speed internet connection.

First, can you try turning the HD option off by hovering your mouse over the video and clicking the HD button on the bottom corner on the video.

If you are still having trouble, please submit a report so we can better help you. Our support team will be in touch quickly.

If you only see a black screen, it's possible your computer or current browser may not be compatible as is. Don't worry, we'll get you watching your classes!

First, let's try a different video player. To do so, please click on the "settings" tab found towards the bottom right of your video player. Under Video Format Preferences, please select the Flash option and click "save changes." It's helpful to refresh the page before trying to view your classes.

If you are still aren't seeing your class, to help us troubleshoot better please submit a report. Our support team will get back to you shortly.

We're happy to help you to get things running smoothly for you. If you aren't hearing your classes, it's possible your computer or current browser may not compatible as is.

To help us resolve this for you please submit a report. Our support team will get back to you shortly.

If you are having trouble downloading your class materials or other PDF's on Craftsy, please make sure you have the most updated version of Adobe Reader (this is different from other Adobe programs such as flash.) This is available for free here: download Adobe Reader.

You may also want to try downloading these PDF's from a different browser. We highly recommend Google Chrome, this is a free browser which can be found here: download Chrome.

If PDF's are printing in odd characters it sounds like you need the latest version of Adobe Reader (this is different from other Adobe programs such as flash.) This is available for free here: download Adobe Reader.

If you decide to cancel your order, please notify Craftsy Customer Support as soon as possible by emailing help@craftsy.com with the subject line: "Cancel My Order" or "Change My Order."

We'll do our best to catch these orders before they are processed at our warehouse! Please note we cannot make quantity changes or shipping consolidations once an order has been placed.

We love to offer students an option to get their class supplies in one place! To do this, we've partner with a number of different manufacturers to be able to offer you patterns and kits for your classes. You will automatically be provided with tracking information for any part of your order that is shipped from Craftsy. Please not items shipped from third parties will not have a tracking number associated with them.

If you have any questions about your order, please reach out to our support team at help@craftsy.com and we're happy to assist you with your order.

To bring you some of the highest quality yarns at discounted prices, the yarns we offer on Craftsy are often obtained from the manufacturers in a limited quantity.

Many of our products are hand dyed and made in small batches, which makes matching dye lots increasingly difficult. While we always do our best to match dye lots, like many other online retailers, we can't guarantee matching dye lots across an entire order.

We hold ourselves and our products to high standards so we sincerely apologize if you received a damaged item.

In order to process a refund for a damaged item, the item must be returned to Craftsy in the form you received it in. Once received, we will refund your original payment. If you receive a damaged item, please contact our support team for further help at help@craftsy.com.

See a class that's perfect for a friend or family member? Just click on the class you are interested in from our class catalog. You will see a icon "Buy as a gift" found on the right side under "Add to Cart." On the checkout page you'll see an option to have the gift send up to 4 months in the future!

If you aren't sure which class to give, not a problem! You can give "Any Class" gifts which will let the recipient choose the class that's right for them. Just click on the "Give Any Craftsy Class" button found under "My Craftsy" or click here to learn more.

You got a Craftsy class as a gift, congratulations!

To redeem your gift, just follow the link you received in your gift email from Craftsy. If you already have the class in your cart that you are interested in enrolling in as a gift, just make sure to remove the class first, then follow the link so you'll see the class appear for free.

If you are having trouble please send an email to help@craftsy.com with the gift link you received and we'll make sure you can redeem your gift and get started on your class right away.

Want to be a Craftsy Pattern Designer? Well then, welcome! Craftsy takes absolutely no cut or listing fee from your pattern sales. Each sale is yours!

To get started you'll need a few simple things: a PayPal account, your pattern in a single PDF format, photos of the item, and a description of your pattern. Eager to get started? Learn more here.

Looking for more sales? Not sure how to spruce up your pattern listings?

Check out our blog post with some helpful hints.

Looking to update the PayPal email address? You can do so anytime by logging in to your Craftsy account and clicking on your Pattern Store.

From here you will need to hover over one of your existing patterns and click on the edit tab located in the corner of the pattern. On the next page you will need to click on Step 2 of pattern setup towards the top right corner. Here you will have the option to change your PayPal email address.

Looking to update your Pattern Store Name? You can do so anytime by logging in to your Craftsy account and clicking on your Pattern Store.

From here you will need to hover over one of your existing patterns and click on the edit tab located in the corner of the pattern. On the next page you will need to click on Step 2 of pattern setup towards the top right corner. Just below your avatar (your picture) you will have the option to change your PayPal email address.

Patterns sold in the Craftsy Pattern store are made available directly by the pattern designers themselves. When you purchase a pattern on Craftsy you are 100% supporting indie designers. Craftsy takes absolutely no cut or listing fee for the patterns.

Go on, feel good, support indie! Click "Add Pattern to Cart" on any patterns you just can't wait to try!

When you purchase a pattern from an indie pattern designer on Craftsy it's available to you anytime you'd like in your Craftsy Pattern Library. You can find your library anytime with the following steps:

• Log into Craftsy with your email and password.
• Once logged in, click on your profile picture at the top right of your screen and select "My Craftsy" from the drop down menu
• Towards the left click on the "Pattern Library" tab

Once purchased the pattern is available to you instantly as a PDF download. There is nothing to wait for in the mail!

When you view Craftsy from your mobile device, you are accessing the mobile version of our site, therefore some features such as downloading PDF's function differently. We highly recommend that your access our full site for these features from a home computer or laptop. To download pattern store PDF's on your mobile device:

• Login to your Craftsy.com account by visiting www.craftsy.com/login
• Locate the pattern you want to download in your pattern library
• Instead of clicking the button that says "Download Pattern," instead click the name of the pattern in orange found above the "Download Pattern" button which will take you to the Pattern Details page
• From the Pattern details page, click on the "Download Pattern" button in orange and your pattern PDF should open in a new window. For iPads/iPhones: If you have downloaded iBooks you should be able to save the PDF in iBooks by tapping the center of your pattern to bring up the option to "Open in iBooks" in the top right corner of the window.

If you are experiencing issues downloading your patterns to your computer, can you make sure you have the latest version of Adobe Reader (this is different from other Adobe programs such as flash.) This is available for free here: download Adobe Reader.

If you are stil having trouble, please email our support team directly at help@craftsy.com.

If you are having trouble downloading your class materials or other PDF's on Craftsy, please make sure you have the most updated version of Adobe Reader (this is different from other Adobe programs such as flash.) This is available for free here: download Adobe Reader.

You may also want to try downloading these PDF's from a different browser. We highly recommend Google Chrome, this is a free browser which can be found here: download Chrome.

If PDF's are printing in odd characters it sounds like you need the latest version of Adobe Reader (this is different from other Adobe programs such as flash.) This is available for free here: download Adobe Reader.

Do you have a question about a pattern from the Craftsy Pattern Store? The pattern designer themselves is a great resource for you!

You are welcome you post any comments or questions for the pattern designer who created the pattern by clicking on the pattern itself and then on the "Comments" tab towards the top of the screen. By default you will receive a weekly email about your activity on Craftsy including comments back to you.

Craftsy projects are the amazing and unique things we love to make. They are quilts, knits, bracelets, skirts, cakes, necklaces, sweaters, and all of the other things that we pour our hearts and souls into as crafters.

• Looking for inspiration? Browse through projects shared by other Craftsy members
• Proud of something you just finished? Share your project with the community
• Stuck on something? Ask the Craftsy community for ideas or advice

We would love to see what you've made!

To post a picture of a project you've made in a Craftsy class you can click on the "projects" tab found above your class video or click here to get started. Under pattern/instructions details section, make sure to select "Craftsy class." This will post your project to our project page for others to see as well as to the gallery of projects for that specific class!